# Field Supervisor, Mental Health Services

**Company:** [Phoenix Home Care and Hospice](http://jobs.workable.com/companies/6gn2uPeZpo3nKoxW2wpAyJ.md)
**Location:** Independence, United States
**Workplace:** on site
**Employment type:** Other
**Department:** In-Home Care

[Apply for this job](http://jobs.workable.com/view/f3a8751e-5cb2-4265-b2ae-718debcc8e34)

## Description

### Field Supervisor

**Pay:** Starting at $20/hour

**About the Role**

The Field Supervisor plays a key role in ensuring clients receive safe, high-quality care in their homes. This position bridges the gap between caregivers and clients — overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands-on support is needed.

**What You'll Do**

_**Client Onboarding & Compliance**_

-   Complete DMH new client openings, including all required paperwork and documentation
-   Conduct 2 hours of on-the-job training for each new Personal Assistant (PA)
-   Ensure adherence to care plans, agency policies, and applicable regulations

_**Direct Care Support**_

-   Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties

_**Caregiver Oversight**_

-   Schedule and perform in-field caregiver evaluations
-   Recognize and reinforce strong performance; identify areas needing improvement and provide coaching, in coordination with the Program Manager

_**Quality Assurance**_

-   Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to the Code of Ethical Behavior, dress code, and documentation standards
-   Investigate client complaints or incidents (e.g., property damage, caregiver concerns, non-compliance) in coordination with the Program Manager, and help implement action plans

_**General Support**_

-   Assist with general office tasks as assigned
-   Follow departmental policies, safety protocols, and infection control measures
-   Perform other duties as assigned by the Program Manager

**What You'll Need**

High school diploma or equivalent required; some college or post-secondary education preferred

Reliable transportation and a working phone