# Customer Success Manager- B2B SaaS (Noida)

**Company:** [Azeus Convene](http://jobs.workable.com/companies/gpQhZzqQtNRZ9GJbrwAohV.md)
**Location:** Noida, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Sales

[Apply for this job](http://jobs.workable.com/view/f5779dcd-4cbb-4023-80fc-80fc2c502786)

## Description

### **About the Role:**

### **We are looking for a dynamic and results-driven Account Manager with 2+ years of experience in the SaaS or IT Software industry, focusing on B2B clients across the GCC and Middle East region. The ideal candidate will have a strong track record in account management, client retention, upselling, and cross-selling.**

**Key Responsibilities:**

-   Manage and grow relationships with existing B2B clients across the **GCC and Middle East region**
-   Drive **renewals, retention**, and build strong long-term partnerships
-   Identify opportunities to **upsell and cross-sell** SaaS solutions to meet client business needs
-   Serve as the main point of contact for client escalations, queries, and ongoing account support
-   Coordinate with internal teams (sales, product, support) to ensure high levels of customer satisfaction
-   Understand client goals and provide strategic advice on how our solutions can help achieve them
-   Report account health, renewal forecasts, and growth opportunities

## Requirements

-   **2 to 6 years** of experience in Account Management, preferably in the **SaaS or IT Software industry**
-   Proven experience in **client retention, upselling, and cross-selling** in a B2B environment
-   Strong understanding of the **GCC and Middle East** market landscape
-   Excellent communication and relationship-building skills
-   Ability to manage multiple client accounts and prioritize effectively
-   Experience using CRM tools and reporting systems

## Benefits

Competitive Salary

Work Culture