# CRM Specialist

**Company:** [Sweater](http://jobs.workable.com/companies/2p2Zzq4Ao8nr3YCt4ysaRS.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/f580bc32-0c08-42ee-8723-69105f6727ce)

## Description

We are looking for a passionate **CRM Specialist** to manage and execute customer relationship strategies that enhance retention, loyalty, and engagement. The ideal candidate will be data-driven, detail-oriented, and experienced in CRM tools such as **CleverTap, Braze**, or **WebEngage.**

You’ll play a key role in building personalized customer journeys, analyzing performance, and optimizing campaigns to deliver exceptional customer experiences.

### **Key Responsibilities**

-   Manage and implement **CRM strategies** to increase customer retention and improve loyalty.
-   Analyze customer data to identify **segments** and understand user behavior.
-   Design and execute **customer journeys** and lifecycle campaigns using platforms like **CleverTap**, **Braze**, or **WebEngage**.
-   Prepare **weekly and monthly analytical reports** to evaluate campaign performance and insights.
-   Collaborate closely with **Marketing, Tech, and Customer Service teams** to enhance the overall customer experience.
-   Conduct **A/B testing** before campaign launches to ensure message accuracy and timing effectiveness.
-   Continuously review and validate data within the CRM platform to ensure accuracy and resolve any issues.
-   Propose **creative and innovative ideas** to boost customer engagement and retention.

## Requirements

-   Bachelor’s degree in Marketing, Business Administration, Data Analytics, or related field.
-   Proven experience in **CRM management**, **marketing automation**, or **customer lifecycle marketing**.
-   Hands-on experience with CRM platforms (e.g., **CleverTap**, **Braze**, **WebEngage**, or similar).
-   Strong analytical and problem-solving skills with the ability to interpret customer data.
-   Excellent communication and collaboration skills.
-   Attention to detail and a passion for improving the customer experience.

## Benefits

**Why Join Sweater**

At **Sweater**, we believe in building lasting customer relationships through data, creativity, and collaboration. You’ll be part of a forward-thinking team that values innovation, ownership, and impact.

-   Opportunities for growth and professional development
-   Dynamic and collaborative work environment