# Shift Lead (KFC)

**Company:** [LV Petroleum](http://jobs.workable.com/companies/3iFB2d54yEBRj45hax2Voz.md)
**Location:** Lamar, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** QSR

[Apply for this job](http://jobs.workable.com/view/f5857701-638b-4100-889d-6af8d1bafcd3)

## Description

### **Key Responsibilities:**

### **1\. Supervise Daily Operations:**

-   Lead and supervise team members during your assigned shift to ensure smooth and efficient restaurant operations.
-   Monitor food preparation and ensure it meets KFC’s quality standards for taste, presentation, and portion control.
-   Ensure the dining area, kitchen, and restrooms are clean and organized.
-   Enforce health and safety regulations and ensure compliance with all local, state, and federal laws.
-   Handle opening and closing duties, including cash handling, securing the restaurant, and managing the shift transitions.

### **2\. Customer Service:**

-   Ensure excellent customer service is provided by the team, creating a welcoming and friendly environment for all guests.
-   Handle customer complaints and concerns in a calm, professional manner, striving to resolve issues to the customer's satisfaction.
-   Ensure that service is timely, accurate, and meets KFC's standards for guest satisfaction.

### **3\. Staff Management & Leadership:**

-   Direct and motivate team members during the shift to ensure they meet performance expectations.
-   Provide on-the-job training and support to team members, including new hires.
-   Monitor team performance and provide feedback to improve efficiency and teamwork.
-   Assist in delegating tasks and assigning roles to team members based on needs during the shift.
-   Promote a positive work environment, motivating staff to work together and achieve team goals.

### **4\. Inventory and Stock Control:**

-   Assist with inventory management, ensuring that supplies and ingredients are adequately stocked for your shift.
-   Help monitor food and product waste and ensure proper portion control to minimize losses.
-   Ensure that all kitchen equipment is in working order and report any maintenance issues promptly.

### **5\. Cash Handling & Financial Procedures:**

-   Handle cash transactions and ensure that registers are balanced at the beginning and end of the shift.
-   Ensure that all transactions are completed accurately, and cash deposits are handled according to company guidelines.
-   Help manage labor costs by optimizing staffing levels based on customer volume.

### **6\. Training & Development:**

-   Assist with training new employees and provide continuous feedback and guidance to improve performance.
-   Help assess team members' strengths and weaknesses and support their ongoing development.

### **7\. Safety & Cleanliness:**

-   Ensure that the restaurant meets KFC's safety and cleanliness standards, including food safety and sanitation procedures.
-   Maintain the cleanliness of workstations, dining areas, and restrooms throughout the shift.
-   Conduct safety checks on equipment and ensure that team members follow safe working practices.

### **Skills & Qualifications:**

-   **Education:** High school diploma or equivalent (required).
-   **Experience:** Previous experience in a fast-paced food service or customer service role, with some leadership experience (preferred).
-   **Leadership:** Ability to lead and motivate a team in a fast-paced, high-pressure environment.
-   **Customer Service:** Strong customer service skills with the ability to resolve issues effectively and ensure guest satisfaction.
-   **Communication:** Excellent verbal communication skills for interacting with customers and staff.
-   **Organization:** Ability to multitask and stay organized while managing multiple responsibilities.
-   **Time Management:** Efficient in prioritizing tasks and managing time effectively.
-   **Problem-Solving:** Ability to think on your feet and solve issues quickly and effectively.
-   **Flexibility:** Willingness to work flexible hours, including nights, weekends, and holidays.

### **Physical Demands:**

-   Ability to stand and walk for extended periods during shifts.
-   Ability to lift and carry items up to 50 pounds.
-   Ability to work in a fast-paced environment, handling multiple tasks simultaneously.