# Executive - Complaints

**Company:** [Interwood Mobel](https://jobs.workable.com/companies/tPj9KqoDYnUgm6vMoFPkYN.md)
**Location:** Karachi, Pakistan
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/f5a544fa-4419-4481-9c7c-eb1abc094427)

## Description

The Executive Complaints will be responsible for coordinating and monitoring customer complaints to ensure timely rectification and closure. The role involves working closely with Production, QC/QA, SCM, Reposition Store, Customer Service, Sales and Site Teams to facilitate complaint resolution.

**Key Responsibilities:**

-   Coordinate customer complaints with relevant departments and ensure timely resolution.
-   Monitor complaint rectification activities from initiation to closure.
-   Coordinate required materials for complaint rectification with SCM and Reposition Store.
-   Follow up with Production on complaint-related activities and pending requirements.
-   Provide technical support during complaint resolution and rectification.
-   Monitor complaint status, aging and overdue cases, ensuring timely escalation of critical issues.
-   Maintain accurate complaint records, documentation and status updates.
-   Coordinate complaint-related communication with customers, site representatives and internal teams.
-   Conduct regular follow-ups on pending complaints and monitor resolution progress.
-   Prepare complaint performance updates and highlight recurring issues and areas for improvement.

## Requirements

**Education:** Bachelor's in Engineering, Quality Management, Industrial Management, or a relevant technical field.

**Experience:** 2–3 years of relevant experience.

**Required Skills:** Strong coordination and follow-up skills, technical understanding, problem-solving, communication, documentation, reporting and cross-functional collaboration.