# Cold Caller - Home Care

**Company:** [Global Pacific Support](null/companies/vaVLELKAp1hecgRaS8vLGE.md)
**Location:** Remote
**Workplace:** remote

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## Description

**Global Pacific Support** is looking for an experienced, empathetic, and results-driven **Cold Caller** to support private-pay home care client acquisition in Maryland.

This role is ideal for someone who is confident speaking with **adult children, family caregivers, seniors, and healthcare professionals** and can turn conversations into meaningful opportunities for home care services.

### The Role

As a Cold Caller, you will connect with prospective private-pay clients and their families, understand their care needs, educate them about available services, and help identify qualified opportunities for our home care team.

You will primarily focus on:

-   **Howard County, Maryland**
-   **Montgomery County, Maryland**
-   **Baltimore County, Maryland**

### Key Responsibilities

-   Conduct professional **B2C cold calls** to prospective clients and families.
-   Speak confidently and compassionately with **adult children, family caregivers, and elderly clients**.
-   Identify potential home care needs and qualify prospects based on their situation, timeline, and care requirements.
-   Educate prospects about services such as **home care, CNA support, medication assistance, companionship, and nursing-related care coordination**.
-   Use a **consultative selling approach** rather than high-pressure sales tactics.
-   Build rapport with prospects and establish trust during initial conversations.
-   Maintain accurate call notes, prospect information, follow-ups, and lead status.
-   Follow up consistently with qualified prospects and help move opportunities through the sales process.
-   Where applicable, support relationship-building with **physicians, clinics, discharge planners, and other healthcare providers** who may generate referrals.

## Requirements

### What We're Looking For

-   Proven experience in **B2C cold calling, appointment setting, lead generation, or consultative sales**.
-   Healthcare, home care, senior care, medical services, insurance, or a related industry experience is **strongly preferred**.
-   Experience communicating with **seniors, adult children, family caregivers, or individuals making care decisions for loved ones**.
-   Excellent verbal communication and active listening skills.
-   Strong **empathy, patience, professionalism, and relationship-building ability**.
-   Ability to explain healthcare or home care services clearly to people who may be unfamiliar with their options.
-   Strong consultative selling and objection-handling skills.
-   Familiarity with **U.S. demographics, consumer behavior, and private-pay healthcare markets**.
-   Understanding of affluent U.S. communities and the ability to communicate appropriately with **private-pay prospects and families**.
-   Healthcare referral or provider relationship experience is a **strong advantage**.
-   Highly organized, self-motivated, persistent, and comfortable working toward measurable calling and lead-generation goals.

### Preferred Experience

Candidates with experience in any of the following areas are especially encouraged to apply:

**Home Care | Senior Care | Healthcare | Medical Services | Insurance | Hospice | Assisted Living | CNA Services | Nursing Services | Healthcare Referrals | Private-Pay Client Acquisition**

## Benefits

### How to Apply

Interested candidates should send the following to [**kenneth.joseph@globalpacificsupport.com**](mailto:kenneth.joseph@globalpacificsupport.com):

1.  **Updated resume**
2.  **Introduction video** detailing:

-   Your previous experience in **cold calling, appointment setting, lead generation, or sales**, particularly in healthcare, home care, senior care, medical services, or insurance.
-   Your experience speaking with **adult children, family caregivers, seniors, and other healthcare decision-makers**.
-   Your familiarity with the **U.S. healthcare/home care market**, especially private-pay clients and affluent communities.

**Video length:** Please keep your introduction video to approximately **2–4 minutes**.

**Subject Line:** Cold Caller – Home Care - **Name**