# Job Scheduler/Coordinator

**Company:** [D2B](https://jobs.workable.com/companies/dcaVtKQqXr9FwBNppNCBH9.md)
**Location:** Remote
**Workplace:** remote
**Department:** RecOps

[Apply for this job](https://jobs.workable.com/view/f63e91cb-379d-4082-9e23-2e4eef173841)

## Description

**Position : Job Scheduler/Coordinator** 

**Salary : up to Php 80,000**

**Working Hours : Australian Hours**

**Holidays : Public holidays in AU**

**About the Role:**

A well-established, family-owned and operated fire protection and security systems business based in Port Macquarie, NSW, with over 30 years of experience servicing the Mid North Coast region, is seeking a dedicated **Job Scheduler / Coordinator**.

The business supports more than 2,000 locations across a wide range of industries, including aged care, schools, major retailers, high-rise residential buildings, and government infrastructure. Its services cover fire safety, fire alarm and detection, security/CCTV, and communications.

The Job Scheduler / Coordinator will play a central role in the day-to-day field operations, booking and coordinating jobs through Uptick, matching the right technician to each job based on skill set, experience, and location, and ensuring the overall schedule runs efficiently.

**Key Responsibilities**

-   Job Scheduling & Coordination (Primary Focus)
-   Book and schedule jobs for the field team within Uptick
-   Allocate jobs to staff based on skill set, experience level and location, ensuring the right technician is matched to the right job
-   Estimate realistic job durations based on the scope of work, to build an efficient and achievable daily/weekly schedule
-   Reschedule and rearrange jobs as priorities shift, technicians become unavailable, or urgent work comes
-   Keep technicians' schedules organised and up to date, minimising gaps and unnecessary travel between jobs where possible 
-   Liaise with technicians and customers to confirm appointment times and any changes

**General Support**

-   Maintain accurate job and scheduling records within Uptick
-   Communicate proactively with the management team on scheduling conflicts, capacity issues or at-risk jobs
-   Take on other administrative and operational support tasks as directed by management

## Requirements

**Required Skills & Experience**

-   Either: hands-on fire services/fire protection industry experience, giving a genuine understanding of job scope, durations and the skills required for different job types; OR proven job scheduling/dispatch experience in a trades or field-service environment **(non-negotiable)**
-   Strong organisational skills and the ability to manage a busy, changing schedule across multiple technicians and jobs at once **(non-negotiable)**
-   Strong communication skills when liaising with technicians, customers, and management regarding appointments and schedule changes
-   Experience using job management, scheduling, CRM, or field-service software; ability to quickly learn new systems such as Uptick
-   Strong attention to detail in maintaining accurate job, scheduling, and customer records
-   Ability to identify scheduling conflicts, capacity issues, and at-risk jobs and proactively communicate these to management
-   Excellent multitasking, time-management, and problem-solving skills in a fast-paced operational environment
-   Experience providing administrative and operational support to management and field teams
-   Professional and confident communication style with a strong customer-service focus