# Polish-Speaking Technical Support Analyst

**Company:** [transcosmos (TCIS)](http://jobs.workable.com/companies/98mWC4ozdgApaoa7hMnUad.md)
**Location:** Debrecen, Hungary
**Workplace:** on site
**Department:** HUN

[Apply for this job](http://jobs.workable.com/view/f650b9d8-3a8e-4b2a-97aa-c799acbaee2b)

## Description

**Turn Tech Support Into Something That Matters!**

Looking for more than just a job?

Join **transcosmos Europe** and support a game-changing brand in the world of **portable power and sustainable technology**. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.

As a **Technical Support Analyst** you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.

_**Technical details about the position**_

Working hours: 8:30-17:00, included 1 hour break

Employment type: Full-time, 40 hours / week

Base location: **on-site**, 4032 Debrecen, Vezér street. 39., (Tudáspark), Hungary

_**What You’ll Be Doing**_

-   **Respond to customer inquiries** via phone and email with professionalism and clarity
-   **Troubleshoot** and resolve issues related to charging, solar connectivity, mobile app usage, and more
-   **Guide customers through product features and best practices**
-   **Escalate technical issues** following structured processes
-   Own the customer journey from first contact to final resolution
-   Log all interactions accurately and ensure compliance with privacy and security standards
-   **Collaborate with your team** to deliver exceptional support

## Requirements

_**What You Bring**_

-   Fluency in **Polish (C1)** and strong **English** communication skills (**B2**)
-   A service mindset — patient, empathetic, and solution-oriented
-   Confidence working with modern tech — especially mobile apps and smart devices
-   Basic proficiency in Microsoft Office and general troubleshooting tools
-   Ability to multitask, stay organized, and follow procedures
-   Prior experience in customer support, helpdesk, or BPO is a plus

## Benefits

_**You’ll Thrive If You Are…**_

-   Genuinely interested in technology, sustainability, and innovation
-   Curious by nature — someone who asks “why” and seeks better answers
-   Calm under pressure and great at explaining complex things simply
-   Comfortable in a fast-paced, process-driven environment

_**What We Offer**_

-   Work with a pioneering brand in the **green tech and portable power space**
-   **Competitive salary** and cafeteria benefit package
-   **Medical Coverage** \- private health insurance package (_MediCare)_
-   **Paid training** to equip you with everything you need
-   A stable, full-time role in our modern Debrecen office
-   A fun, multicultural team that values your input
-   Ongoing growth and development in a dynamic BPO environment