# German Healthcare Technology

**Company:** [Atlean World](https://jobs.workable.com/companies/qz64bu5LRt6oXFPjhMEJtm.md)
**Location:** Lisbon, Portugal
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** PT701

[Apply for this job](https://jobs.workable.com/view/f66fa2f6-ee70-4c14-a60c-e3f38df504fa)

## Description

The project offers a comprehensive range of technologies and services for reliable and user-friendly injection systems for self-medication.  
Its customers are pharmaceutical and biotechnology companies that develop, manufacture and distribute drugs for injection.

Phone, email and chat support for customers regarding insulin pumps and related accessories.

• Providing information about the company's products and services.

• Assisting customers in connecting insulin pumps to apps on smartphones.

• Handling customer service requests with a high level of empathy and customer focus.

• Assisting customers in using and managing the insulin pump effectively.

• Documenting and tracking customer requests in the SAP CRM system.

• Escalating unresolved issues to higher-level support or management, if necessary.

• Working with local 2nd level support and other departments to resolve customer issues.

## Requirements

-   Native level of written and verbal communication skills in German

-   Availability to work in rotating shifts;
-   Good computer skills;
-   Excellent communication and interpersonal skills and team spirit;
-   High School Diploma
-   EU passport/ID or a portuguese resident card

## Benefits

-   Attractive salary package.
-   Relocation package.
-   Paid flight tickets.
-   Private Health Insurance from day one
-   1st 2 months office, then remote possible with good performance.
-   Agents can be asked to office for meetings, trainings, etc. in Lisbon
-   Extra performance-based bonuses.
-   Permanent employment contract.
-   Paid training and ongoing support.