# Client Service Associate

**Company:** [Kestra Financial Independent Advisor](http://jobs.workable.com/companies/cFi3oHSuLbBK6CmEsBiHMt.md)
**Location:** Chicago, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Financial Services

[Apply for this job](http://jobs.workable.com/view/f6706230-6429-41bf-9478-114bd2c428bd)

## Description

**Client Service Associate Summary**

The Client Service Associate reports to the Senior Client Service Associate and is critical to appropriately leveraging Advisors' time. This position utilizes excellent customer service and problem-solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner.

**Essential Duties and Responsibilities**

-   Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation
-   Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards
-   Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance

-   Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available
-   Ensure adherence to appropriate client service models
-   Manage multiple and competing priorities on a daily basis in pursuit of business objectives
-   Other responsibilities as assigned by the Senior Client Service Associate

**Supervisory Responsibilities**: None

**Knowledge, Skills, and/or Abilities**

-   Advanced computer skills (Outlook, Word, Excel and Power Point) are essential
-   Excellent communication skills, both verbally and in writing
-   Strong time management, organizational skills; able to work independently and effectively manage multiple tasks at once
-   Ability to build relationships with clients and internal partners and influence others without direct control

**Education and/or Experience**

-   Bachelor’s degree in a business-related field preferred
-   The ideal candidate will have 2+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts • Previous experience in the independent financial services culture preferred

**Certificates, Licenses, Registration**

• Series 7 and 65/66 preferred (or ability to obtain)