# Senior Analyst

**Company:** [Smartstream Limited](https://jobs.workable.com/companies/xrHunSPFFf6yxYNqT477c2.md)
**Location:** Bengaluru, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** On Demand

[Apply for this job](https://jobs.workable.com/view/f67f9ee1-1765-49cc-828b-f67773b1a804)

## Description

**Role Purpose:**

-   Manage, reconcile and provide senior oversight of Derivatives invoices according to process and procedure, acting as escalation point for complex or disputed items
-   Meet and safeguard Service Level Agreement targets across the team's book of work
-   Work on SmartStream's Transactions, Fees Cost and Invoice Management solution ensuring all service level agreements are met

**Typical Work Activities include:**

-   Use the SmartStream solution to match client data and highlight any exceptions, including resolution of complex and aged exceptions escalated by junior analysts
-   Raising data exceptions and owning the investigation process through to completion, driving root-cause analysis to prevent recurrence
-   Prioritising work across own and team deliverables to ensure all SLAs are adhered to
-   Keeping the client fully informed of progress and liaising with brokers & banks to close any issues; leading client calls and managing senior stakeholder communication
-   Work with multiple teams to provide ideas and input into improving the SmartStream solution, including requirements definition, UAT and process re-engineering
-   Mentor, review and quality-check the work of junior analysts; support onboarding and knowledge transfer
-   Contribute to client onboarding, new business implementation and continuous improvement initiatives

**Key Skills:**

-   Minimum 5 to 8 years of Derivatives Product knowledge with experience in Listed or OTC Brokerage
-   Strong knowledge of Investment Banking products, predominantly Derivatives
-   Detailed understanding of the Trade Lifecycle
-   Advanced knowledge of Excel
-   Analytical problem solving skills, with the ability to resolve ambiguous and escalated issues independently
-   Strong numeracy skills
-   Proven experience of working in an SLA-driven environment, including SLA ownership and reporting
-   Substantial working experience in a data reconciliation or data matching role
-   5+ years of experience working in the Banking/Finance industry
-   Experience of working in a Software House or Development centre is good to have
-   Familiarity with project methodology is good to have
-   Experience coaching or supervising junior team members

**Desirable Skills:**

-   Minimum 5 years of Derivatives Product knowledge with experience in Listed or OTC Brokerage
-   Sound knowledge of Investment Banking products, predominantly Derivatives
-   Detailed understanding of the Trade Lifecycle
-   Excellent knowledge of Excel
-   Analytical problem-solving skills
-   Good numeracy skills
-   Experience of working within an SLA environment
-   Working experience in a data reconciliation or data matching role
-   5+ years of experience of working in the Banking/Finance industry
-   Working knowledge of AI assistants such as Claude, including effective prompting to summarise invoice documentation, draft client correspondence and interrogate large reconciliation datasets
-   Comfortable using AI tools to automate repetitive analysis and exception triage, with sound judgement on when output must be independently validated before client use

Knowledge of Clearing, Settlement (SWIFT interpretation – MT Series messages) and Custody domain knowledge will be preferred.

Knowledge of BC&E (Brokerage, Clearing, and Exchange) expense categories of asset classes like Equities, Commission Sharing Agreements, Custody, Clearing, Settlement of multi-asset classes, global securities market structure, and accounting. Data analytical skills are a must.

Demonstrable use of AI tools in a working environment — whether for data analysis, documentation, client correspondence, or process automation — will be viewed favourably and carries additional weightage in the selection process. Equally valued is a clear appetite to learn, adopt and build on these tools as they become embedded in the way the team works.

## Requirements

**Experience:**

-   Excellent communication skills, both written and verbal, including confidence presenting to senior client stakeholders
-   Effective prioritisation across competing deliverables
-   Ability to build and sustain strong relationships with clients, brokers, banks and internal stakeholders
-   Focus on delivery and customer service
-   Team worker with the ability to lead by example and support less experienced colleagues
-   Calm, methodical approach to problem solving under pressure