# Customer Care Executive

**Company:** [Rentokil Initial](http://jobs.workable.com/companies/fPa2RXiP9GqzdAcEKZVYa9.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time
**Department:** ASIA & MENAT

[Apply for this job](http://jobs.workable.com/view/f6c84ef1-f2cb-4137-8d14-d09957803fc8)

## Description

Account Management

-   Serve as the primary contact for assigned customer accounts.
-   Build and maintain strong, long-term relationships with customers via F2F interaction.
-   Understand customer needs, business goals, and challenges to provide appropriate solutions.
-   Conduct regular follow-ups and account reviews to ensure customer satisfaction.  
    

Customer Retention

-   Monitor customer engagement to identify retention risks.
-   Proactively address concerns and resolve complaints to prevent churn.
-   Gather customer feedback and recommend improvements to services and processes.
-   Maintain high levels of customer satisfaction and loyalty.  
    

Upselling& Cross-Selling

-   Identify opportunities to upsell additional products, services, or upgrades.  
    

Customer Support & Administration

-   Respond to customer inquiries via phone, email, chat, or other channels.
-   Follow up on contract renewals, negotiate on Price Increases, service package and other account related activities.  
-   Maintain accurate customer records in our in-house system
-   Ensure compliance with company policies and service standards.

## Requirements

-   Customer Service, Call Centre and Sales Administration experiences preferred
-   Proficient in Google Applications and good computer/IT literacy
-   No prior experience required (On-The-Job training will be provided)
-   Positive communication skills and customer service-oriented
-   Good work ethic standards, independent and a team collaborator
-   High resilience and composure (Handle complaints and unpleasant customers)
-   Strong multi-tasking, analytical and meticulous abilities
-   Pro-active and adaptable in a fast-paced volatile environment

## Benefits

-   5 days work week - 8.30am - 5.45pm (After pass probation, you’ll be eligible for Friday hybrid work day)
-   Located at McPherson Area, 10 min walk from Tai Seng MRT
-   16 days Annual Leave
-   Annual Wage Supplement AWS
-   Annual Salary Increment (performance based)
-   In/ Out Medical &, Dental benefits, Insurance coverage