# PE - Bilingual Customer Service Representative (U.S. Business)

**Company:** [MyOutDesk](http://jobs.workable.com/companies/bvvXKF43PXpnDMjKRQH27L.md)
**Location:** Lima, Peru
**Workplace:** on site
**Employment type:** Full-time
**Department:** Peru

[Apply for this job](http://jobs.workable.com/view/f6d4d065-ed98-4270-81be-5951a911cc20)

## Description

### Start Your Career with MyOutDesk (MOD)

Are you a high-energy professional who thrives in fast-paced environments? We are looking for a **Customer Service Representative** to serve as a vital link between our company and our **U.S.-based business clients**. This is not a role for someone who wants to sit on the sidelines; we need a "proactive operator" who can manage a high volume of interactions, solve problems in real-time, and add tangible value to our daily operations.

In this role, you will be expected to **make an impact from Day 1**. You will handle everything from high-volume call management to detailed data entry and operational follow-ups

### Key Responsibilities

-   **High-Volume Communication:** Manage a high volume of inbound and outbound calls with U.S. customers and partners, maintaining a polished and professional voice at all times.
-   **Operational Follow-Through:** Monitor tasks and requests to ensure every item is 100% completed, moving work across the finish line without constant supervision.
-   **Data Integrity:** Perform accurate and timely data entry into CRM and operational tracking tools to keep our business intelligence current.
-   **KPI Management:** Meet and exceed daily Key Performance Indicators (KPIs) related to response times, resolution rates, and quality standards.
-   U.S. Business Liaison: Act as a reliable extension of the executive team, providing clear and actionable updates to U.S.-based stakeholders.
-   **Process Improvement:** Identify gaps in current workflows and help create simple documentation or SOPs to improve consistency across the team.

## Requirements

-   Required

-   **3+ years of experience in customer service, call center operations, or administrative support.** Demonstrated track record of **long-term commitment** and stability in previous roles.
-   **U.S. Ecosystem Experience:** Prior experience working within or for North American business structures is a must.
-   **Language:** Fluent English and Spanish (clear, professional verbal and written skills).
-   University studies, Bachelor's degree preferred
-   **Technical Savvy:** Proficiency in the **Microsoft 365** environment (Teams, Outlook) and comfort learning new operational software.
-   **KPI-Driven Mindset:** A strong focus on results and the ability to maintain high productivity levels in a fast-moving environment.
-   Professional attitude and reliability.
-   Ability to work full-time in our San Isidro office.
-   Willingness to learn and grow within the company.

## Benefits

-   **Salary:** Competitive monthly salary (S/ 2,000 - S/ 2,500) with a full-time contract since day one.
-   **Benefits:** All Peruvian legal benefits (Gratificaciones, CTS, Vacaciones)
-   Stable employment in a growing international company
-   Career advancement opportunities within MOD

### Why Join MOD?

-   High Performance AI Driven Workplace
-   Gain experience in international business operations
-   Build long-term job stability
-   Work in a positive and team-oriented environment
-   Develop skills that open doors to future leadership roles

### **IMPORTANT: Please ensure to upload your CV in English.**