# Project Manager

**Company:** [Alongside](http://jobs.workable.com/companies/qaxqPSE5ubrx7t9x4PfEHY.md)
**Location:** Porto, Portugal
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Alongside

[Apply for this job](http://jobs.workable.com/view/f6e03df2-9c77-486b-853c-8270ae1a44c5)

## Description

**Alongside** is a Portuguese company that partners with international organizations to build and scale exceptional tech teams. We work on cutting-edge projects across different industries, always with a people-first and flexible mindset.

We’re looking for a **Project Manager** to keeps day‑to‑day operations running smoothly while providing a consistent point of contact for customers, vendors, and internal teams. This person will facilitate daily standups, translate business needs into clear Jira/Linear tickets, drive follow‑ups with suppliers, and ensure customers receive timely, accurate updates.

**Key responsabilities:**

**Run daily standups:**

-   Prepare the agenda, ensure notes and owners are captured
-   Track action items and follow through to completion

**Own Linear ticket hygiene**

-   Draft and refine tickets with clear acceptance criteria, scope, and dependencies
-   Prioritize, tag, and assign based on SLAs and capacity
-   Keep statuses and dates current; close the loop on delivered work

**Customer communication**

-   Send proactive updates on progress, risks, and timelines
-   Capture feedback and translate it into actionable tickets
-   Coordinate incident communications with clear, empathetic messaging

**Vendor and supplier follow‑up**

-   Track deliverables, SLAs, and escalations

-   Schedule and run touchpoints; document decisions and next steps

**Cross‑functional coordination**

-   Partner with Engineering, Product, and Support to unblock work
-   Maintain a simple operating cadence and shared source of truth

**Success metrics (KPIs)**

-   0 overdue critical tickets; 90%+ of active tickets updated in Linear weekly
-   Customer update cadence met 100% for in‑flight projects and incidents
-   Daily standups completed on schedule with decisions and owners captured
-   Vendor commitments met per agreed SLAs; escalations resolved within targets

## Requirements

-   3+ years in IT operations, project coordination, or customer success in a tech environment
-   Strong writing skills for clear ticket descriptions and customer communications
-   Hands‑on experience with Jira/Linear or a similar issue tracker
-   Solid stakeholder management across customers, vendors, and engineering
-   Organized, detail‑oriented, and comfortable driving follow‑ups

**Nice to have**

-   Experience in SaaS or managed services
-   Familiarity with incident management and post‑mortems
-   Basic technical literacy to understand APIs, integrations, and environments

## Benefits

-   Hybrid work model: 2 days/week in Porto office;
-   Supportive and collaborative team environment;
-   Opportunity to learn from experienced recruiters and grow within the company;
-   Involvement in international projects and clients;
-   12‑month fixed-term contract.