# Virtual Assistant

**Company:** [Virtual Staff 365](http://jobs.workable.com/companies/pzrDAmWzBeLFWWocD1c2K3.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/f6f15b9f-2248-422e-9176-42d813839e32)

## Description

Our client is a well-established specialist dental practice operating in the Sydney region. They deliver high-quality orthodontic care to a diverse community through a client-focused, dynamic, and fast-paced environment.

They are now seeking to hire a **Virtual Assistant** to support their daily practice operations, manage patient communications, and maintain administrative workflows.

### Job Responsibilities

### Patient Communication & Call Handling

-   Handle inbound patient phone calls, return missed calls, and manage call overflow
-   Perform outbound pre-treatment and follow-up calls for patients needing future appointments
-   Respond promptly to routine patient enquiries via phone and email

### Appointment & Schedule Management

-   Confirm, book, and reschedule patient appointments in a timely manner
-   Follow up unconfirmed appointments daily to ensure smooth schedule flow

### Accounts & Financial Administration

-   Manage accounts receivable and follow up on outstanding or overdue payments
-   Contact patients regarding overdue accounts and collect missed payments
-   Process patient payments efficiently and maintain accurate financial records

### Administrative & Social Media Support

-   Upload patient records, X-rays, consent forms, and other documentation
-   Maintain patient records and update the practice management system
-   Perform general administrative tasks, data entry, and basic reporting
-   Create and schedule social media posts for the practice

## Requirements

-   Proven experience in virtual administrative or customer service roles
-   Previous experience handling both inbound and outbound high-volume telephone calls
-   Background in managing accounts, accounts receivable, and payment follow-ups
-   Strong English communication skills, both written and verbal
-   High attention to detail with excellent team collaboration abilities
-   Dedicated, self-motivated, and able to work independently in a remote environment

### Nice-to-Have Skills

-   Experience in medical, dental, or orthodontic administration
-   Experience using Dolphin or similar practice management systems
-   Familiarity with tools like Ontraport, Slack, MS Teams, and basic AI platforms like ChatGPT

## Benefits

-   Permanent work-from-home set-up
-   Dayshift (Australian Eastern Standard Time business hours)
-   Part-time job
-   HMO
-   Annual leave
-   13-month pay
-   With Government mandated benefits