# IT Support Specialist

**Company:** [teccle group](http://jobs.workable.com/companies/bTmfJBr83nTEHxN8HRaGnr.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/f7241b62-ddf4-4c8f-8912-6716218f07af)

## Description

The IT Support Specialist is responsible for providing hands-on technical support and ensuring the stability, performance, and security of IT systems and infrastructure. This role supports day-to-day IT operations, including end-user support, system maintenance, and troubleshooting across hardware, software, and network environments.

Working within a dynamic project environment, the IT Support Specialist collaborates with cross-functional teams to support enterprise systems, maintain system availability, and contribute to ongoing technology initiatives.

**Key responsibilities include:**

-   Monitoring system performance and responding to service requests, incidents, and outages
-   Installing, configuring, and maintaining hardware, software, and peripheral equipment
-   Supporting network connectivity, VPN access, and remote user environments
-   Assisting with system upgrades, patches, and routine maintenance activities
-   Maintaining user accounts, permissions, and access controls in alignment with security policies
-   Supporting enterprise applications including ERP, CRM, and operational systems
-   Assisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocols
-   Coordinating with internal teams and external vendors to resolve technical issues and support service delivery
-   Documenting technical procedures, troubleshooting steps, and system configurations.

## Requirements

**Required Technical Skills:**

-   Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
-   Minimum of 3–5 years of experience in IT support, help desk, or systems administration roles
-   Strong knowledge of desktop support, operating systems (Windows/Mac), and common business applications
-   Experience with network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity
-   Familiarity with Microsoft environments including Office 365, Azure, and Active Directory
-   Experience with hardware troubleshooting, system imaging, and device management
-   Understanding of cybersecurity fundamentals including endpoint protection and access control.

**Preferred Experience / Qualifications:**

-   Experience supporting ERP systems, CRM platforms, and enterprise applications
-   Exposure to cloud-based infrastructure and SaaS platforms
-   Knowledge of backup, disaster recovery, and business continuity processes
-   Experience working with managed service providers or third-party vendors
-   Exposure to system integrations, automation tools, or scripting (e.g., PowerShell)
-   Experience supporting multi-site or remote workforce environments.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Training & Development
-   Work From Home