# L2 Support Engineer (Saudi National) - Riyadh,KSA

**Company:** [DeepSource Technologies](null/companies/bSz5yPYQuy7zGF2AaBwdRp.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Business Developement

[Apply for this job](null/view/f7423936-459b-4e1a-83ff-6406ccff6653)

## Description

**Role Overview**  
We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.

**Key Responsibilities**

• Provide second-level support for Linux and Windows platforms  
• Perform advanced system and application monitoring & analysis  
• Troubleshoot OS, application, and connectivity issues  
• Manage incidents through ticketing tools and ensure SLA adherence  
• Support on-site technical interventions when required  
• Collaborate with higher support tiers and vendors  
• Communicate directly with clients for issue handling and updates  
• Contribute to operational improvements and preventive actions

## Requirements

• Strong Linux / Windows administration experience

• Solid understanding of monitoring and performance analysis

• Good networking troubleshooting capabilities

• Experience with ticketing / ITSM tools

• Strong English fluency

• Strong communication & client-facing skills

• Saudi National