# Lead Zone Facilitator

**Company:** [Sportyard](http://jobs.workable.com/companies/xkfKiopqddi5RfkimaLCGD.md)
**Location:** Charleston, United States
**Workplace:** on site
**Employment type:** Part-time

[Apply for this job](http://jobs.workable.com/view/f7a7e1e0-d943-4cce-8726-d84d356bd228)

## Description

### The Role (Straight Talk)

You are the **on-floor standard setter**.

As a Lead Zone Facilitator, you ensure our activity zones run **safe, smooth, and high-energy**, especially during busy periods. You don’t sit behind a desk and you don’t “manage from the sidelines.” You lead by being present, decisive, and calm when things get hectic.

When you’re working, the floor should feel noticeably better.

### What You’re Responsible For (Outcomes, Not Tasks)

**1\. Floor execution**

-   Zones stay staffed, organized, and moving
-   Transitions happen without chaos
-   No dead zones, no confused staff, no long backups

**2\. Safety & rule enforcement**

-   Safety standards are applied consistently
-   Unsafe behavior is corrected immediately
-   Escalations are handled calmly and correctly
-   You know when to pause or shut down a zone

**3\. Supporting Zone Facilitators**

-   You coach in the moment, not after the shift
-   You model what “good” looks like
-   You help new staff ramp quickly
-   You address weak performance early

**4\. Energy & guest experience**

-   Kids stay engaged and confident
-   Parents know who’s in charge
-   Issues are handled without drama
-   The experience feels intentional, not chaotic

**5\. Escalation & communication**

-   You handle most issues independently
-   You escalate incidents properly and promptly
-   You keep Ops Manager informed — no surprises

### What This Role Is **Not**

-   Babysitting
-   A desk job
-   A “manager” title without responsibility
-   A replacement for the Ops Manager or GM

This is **on-floor leadership**.

## Requirements

-   Prior experience supervising or leading others

-   Strong communication and presence
-   CPR / First Aid certified (or willingness to obtain)
-   Comfortable working nights, weekends, and peak hours

-   Comfortable working with kids ages 5–14

### **Age & Eligibility**

-   Applicants must be **at least 18 years old**
-   Applicants under 18 may be hired for Zone Facilitator or Front Desk Associate roles only

### **Application Standards**

We take our hiring process seriously and expect the same from applicants.

-   Please answer all application questions thoughtfully. Incomplete or generic responses will not move forward.
-   If selected for a one-way video response, completion is required to continue in the process.

This helps us identify candidates who are prepared, detail-oriented, and genuinely interested in the role.

## Benefits

-   **$22–$26/hour**, based on experience and performance
-   We pay above market because this role carries real responsibility
-   Clear growth paths into **Operations, Coaching, or Program Leadership**
-   Priority access to camps, events, and premium shifts
-   Unlimited Sportyard membership