# Arabic Speaking Customer Support Agent - Work In Sofia, Bulgaria **Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md) **Location:** Remote **Workplace:** remote **Employment type:** Full-time **Department:** T Bulgaria [Apply for this job](http://jobs.workable.com/view/f7f60b3a-4ba5-4074-82bb-ba3a453bc287) ## Description ### Arabic Speaking Customer Support Agent - Work In Sofia, Bulgaria ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class organisations across the continent. We specialise in placing skilled professionals in premium customer support services roles throughout Europe, helping both candidates and companies achieve outstanding results. At Mercier Consultancy Group, we are committed to delivering a seamless, supportive, and rewarding recruitment experience from the very first conversation to your first day on the job and beyond. ### Job Overview We are currently seeking a motivated and customer-focused Arabic Speaking Customer Support Agent to join a thriving customer support services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Arabic-speaking professionals looking to advance their careers within the international customer support services industry while enjoying the exceptional lifestyle and career growth that jobs in Bulgaria have to offer. If you are searching for Arabic-speaking jobs that combine professional development, competitive rewards, and a truly international environment, this Arabic Speaking Customer Support Agent - Work In Sofia, Bulgaria position in Bulgaria is the perfect next step for you. ### Key Responsibilities - Deliver outstanding customer support to Arabic-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of professionalism and care. - Handle inbound and outbound customer enquiries, resolving issues efficiently and accurately in accordance with company procedures and quality benchmarks within the customer support services environment. - Identify, investigate, and resolve customer complaints in a timely and empathetic manner, escalating complex cases to the appropriate team or department when necessary. - Maintain comprehensive and accurate records of all customer interactions, transactions, and case resolutions using the company's CRM and support management systems. - Collaborate closely with colleagues, team leaders, and cross-functional departments to continuously improve customer satisfaction scores and service delivery standards. - Proactively contribute to team targets and KPIs by achieving personal performance goals related to response times, resolution rates, and customer satisfaction metrics. - Stay up to date with product or service knowledge, company policies, and industry developments in order to provide accurate and relevant information to all customers. - Support the onboarding of new team members by sharing knowledge, best practices, and insights gained from your experience in the customer support services sector. ## Requirements - Native or fluent Arabic language skills, both spoken and written, are essential for this role — candidates must be able to communicate confidently and professionally with Arabic-speaking customers at all times. - A valid EU passport is mandatory for this position. - A good working knowledge of English (spoken and written) is required for internal communication and training purposes. - Prior experience in customer support services, customer care, or a client-facing role is highly desirable, though motivated candidates with a strong service mindset are warmly encouraged to apply. - Excellent interpersonal and communication skills with the ability to remain calm, empathetic, and solution-oriented when handling challenging customer situations. - Proficiency in using digital communication tools, CRM platforms, and standard office software, with a willingness to learn new systems as required. - Strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively within a fast-paced customer support services environment. ## Benefits ### What We Offer - Competitive Monthly Salary reflective of your skills and experience within the customer support services industry - Fully Paid Training programme to ensure you are set up for success from day one - Comprehensive Health Insurance coverage for your peace of mind - Fully Paid Relocation Package including your flight, airport transfer, and hotel accommodation upon arrival in Sofia - Monthly Performance Bonus rewarding your hard work and dedication - €1,500 Signing Bonus awarded as a one-time payment to all new hires joining the team - A vibrant, multicultural, and supportive team environment in one of Europe's most exciting capital cities - Clear career progression pathways and ongoing professional development opportunities within the customer support services sector - And Much More... ### Life in Bulgaria Bulgaria is a country of extraordinary beauty, warmth, and cultural richness that continues to captivate professionals from across the globe. Sofia, the capital of Bulgaria, is a dynamic and modern European city that seamlessly blends a vibrant contemporary lifestyle with a deep and fascinating history — from its ancient Roman ruins to its stunning Orthodox cathedrals and buzzing café culture. Bulgaria enjoys a diverse climate, offering warm, sun-drenched summers perfect for exploring its stunning Black Sea coastline and crisp, snowy winters ideal for world-class ski resorts such as Bansko and Borovets, making it a truly year-round destination for those who love an active and fulfilling lifestyle. One of the most compelling reasons professionals choose jobs in Bulgaria is the remarkably high quality of life at an exceptionally affordable cost of living compared to Western Europe. Bulgaria offers a thriving food scene, with diverse international cuisine alongside hearty and delicious local specialties, alongside a warm and welcoming local community that makes settling in an absolute pleasure. For Arabic-speaking professionals considering relocation, Bulgaria provides an ideal launchpad for a successful international career — and with Mercier Consultancy Group's fully paid relocation package taking care of every logistical detail, beginning your new chapter in Bulgaria has never been easier or more exciting. ### How to Apply Are you ready to take your career to the next level with one of the most rewarding Arabic-speaking jobs available in Europe today? Do not miss your chance to secure this outstanding Arabic Speaking Customer Support Agent - Work In Sofia, Bulgaria position in Bulgaria and join a world-class team supported by the expertise and dedication of Mercier Consultancy Group. Click **Apply Now** to submit your application and one of our specialist recruitment consultants will be in touch with you promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you begin an exceptional new chapter in your professional life in Sofia, Bulgaria.