# Customer Service Representative - Bilingual English-Mandarin/Cantonese

**Company:** [Remote VA](http://jobs.workable.com/companies/hAm4mKC46gqpuMBQgskcuR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/f8071c4f-e44e-48e9-9b25-76d7b3883096)

## Description

### 📝 Job Description: Bilingual English–Mandarin/Cantonese Customer Service Representative

### Position Overview

We are seeking a highly skilled and customer-oriented **Bilingual Customer Service Representative** fluent in **English, Mandarin, and Cantonese**. The role involves providing exceptional support to clients via phone, email, and chat, ensuring clear communication across languages and delivering solutions that enhance customer satisfaction.

### Key Responsibilities

-   📞 Handle inbound and outbound customer inquiries in English, Mandarin, and Cantonese.
-   💬 Provide accurate information about products, services, and policies.
-   🛠️ Resolve customer complaints and issues promptly with empathy and professionalism.
-   📑 Document customer interactions and maintain accurate records in CRM systems.
-   🤝 Collaborate with internal teams to escalate and resolve complex cases.
-   🎯 Meet performance metrics including response time, resolution rate, and customer satisfaction scores.
-   🌐 Assist in translating customer communications and support materials when needed.
-   🔒 Ensure compliance with company policies, data privacy, and ethical standards.

### 🎓 Qualifications

### Education & Experience

-   Bachelor’s degree in Business Administration, Communication, or related field (preferred).
-   Minimum of **1–2 years of customer service experience** (call center, retail, or corporate support).

### Skills & Competencies

-   **Language Proficiency:** Native or near-native fluency in **Mandarin and Cantonese**, with excellent English communication skills (spoken and written).
-   Strong interpersonal and problem-solving skills.
-   Ability to multitask and manage time effectively in a fast-paced environment.
-   Proficiency in Microsoft Office and CRM tools (e.g., Salesforce, Zendesk).
-   Cultural sensitivity and adaptability when dealing with diverse clients.