# IT Support Desk Technician

**Company:** [Pierce Technology Corp](http://jobs.workable.com/companies/uJUrQDNSFkdZC8yNjwdWW6.md)
**Location:** Fargo, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Pierce

[Apply for this job](http://jobs.workable.com/view/f830493f-a724-49b2-aa22-0bb823df09bc)

## Description

**Technical Expertise:** Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.

**Software Proficiency:** Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.

**Specialized Troubleshooting:** Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.

**Security & Integrity:** Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.

**Experience:** Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills.

**Communication & Service:** Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.

**Regulatory Compliance:** Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.

**Professional Mindset:** A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.

## Requirements

**Technical Expertise:** Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.

**Software Proficiency:** Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.

**Specialized Troubleshooting:** Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.

**Security & Integrity:** Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.

**Experience:** Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills.

**Communication & Service:** Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.

**Regulatory Compliance:** Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.

**Professional Mindset:** A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.