# TrackingMore R&D Trainee - Full-Stack Engineer (Backend) - Bilingual Mandarin

**Company:** [CWILL](https://jobs.workable.com/companies/3pBzndN1tf1QvG8WDwNGii.md)
**Location:** cary, United States
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/f86b8a61-2d71-4c3f-b1ce-e9c53125b5e9)

## Description

### About CWILL

CWILL (pronounced 'quill') is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

### About the Role

[TrackingMore](https://www.trackingmore.com/) is CWILL's shipment tracking platform and API, tracking parcels across 1,600+ carriers for e-commerce brands, 3PLs and developers worldwide.

Customer issues, production bug fixes and data support for enterprise customers take up a full engineer's time today. As an R&D Trainee, you'll own much of this work, learning our systems from the inside, while growing into a full-stack engineer.

**Product Intro:**

[https://www.trackingmore.com/](https://www.trackingmore.com/)

**Base location required:**

Cary, NC

(We are unable to hire in other states; relocation will be required.)

Hybrid remote working setting

### What You'll Do

**Customer Issue Support**

-   Investigate and resolve technical issues from user and support tickets, quickly finding the root cause across frontend and backend (data errors, API errors, display problems and more)
-   Classify issues by type and severity, respond quickly to urgent ones and drive fixes to completion
-   Document frequent issues as troubleshooting guides and FAQs to reduce repeat tickets
-   Work with support and product to reproduce problems, and provide data corrections or workarounds when needed

**Enterprise Customer Support**

-   Prioritize production issues from enterprise customers, track progress and keep stakeholders updated

**Product Improvements**

-   Build feature improvements and experience upgrades requested by product and operations, from frontend and backend development through testing and release
-   Improve performance, refactor code and reduce technical debt to make the system more stable and responsive
-   Join requirement reviews and give input on technical feasibility

## Requirements

**Requirements**

-   Bachelor's degree or higher in Computer Science, Software Engineering, Information Technology or a related field; Class of 2026 or recent graduate
-   Strong programming fundamentals: proficient in at least one backend language (Java, Go, Python, Node.js or PHP), with a good grasp of common data structures and algorithms
-   Frontend basics (HTML, CSS, JavaScript) and at least one framework (React or Vue)
-   Backend fundamentals: HTTP, RESTful API design and MVC; able to build basic APIs on your own
-   At least one relational database (MySQL or PostgreSQL): able to write SQL and understand indexes and transactions
-   Comfortable using Git for version control and team collaboration
-   Good coding habits, with attention to readability and maintainability
-   Strong learner who picks up new technologies quickly and solves problems by reading documentation
-   Clear logical thinking: able to break down problems and explain technical choices
-   Good communication and ownership; you share progress proactively and stay calm under pressure
-   Professional working proficiency in **Mandarin Chinese and English** (you will work daily with our engineering team in China)

**Nice to Have**

-   A complete full-stack project you can show (coursework, competition, open source or internship)
-   Internship experience on a software team
-   Familiarity with TypeScript, Docker, CI/CD or cloud services (AWS, GCP, Alibaba Cloud, etc.)
-   An active GitHub history or technical blog
-   Programming competition awards (e.g., ICPC)
-   Hands-on experience with AI coding tools such as Cursor, Codex or Claude Code

## Benefits

Starting Pay: 80k - 110k depends on experiences, open to negotiation

-   _401(k)_
-   _PTO_
-   _Paid Holidays_
-   _Insurance_