# Dutch-Speaking Customer Experts for an International Airline - Work in Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique - Dutch

[Apply for this job](http://jobs.workable.com/view/f876e976-6588-4415-a677-1d60f9cb5cd9)

## Description

Mercier Consultancy MD is seeking enthusiastic Dutch-Speaking Customer Experts to join our team supporting a leading international airline in Greece. In this role, you will provide excellent customer service to Dutch-speaking passengers, assisting with booking inquiries, ticketing, travel information, and issue resolution.

  

### Key Responsibilities

-   Deliver professional customer support to Dutch-speaking clients via phone, email, and chat regarding flight bookings, schedules, baggage, and travel policies.
-   Assist passengers with reservations, cancellations, changes, and special requests promptly and accurately.
-   Resolve customer complaints and issues efficiently to ensure a positive travel experience.
-   Maintain accurate records of customer interactions using CRM systems.
-   Collaborate with internal teams and external partners to provide seamless service.
-   Stay updated on airline policies, procedures, and regulations to offer accurate information.

## Requirements

-   Fluency in Dutch (spoken and written) is mandatory; proficiency in English is highly desirable.
-   Previous experience in customer service, preferably in the airline or travel industry.
-   Strong communication and problem-solving skills with a customer-focused attitude.
-   Ability to work effectively in a fast-paced, multicultural environment.
-   Familiarity with CRM software and digital communication tools.
-   Willingness to relocate and work in Greece.
-   Flexibility to work in shifts and handle high-pressure situations.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...