# Customer Service Representative - Full Time Spay/Neuter Services

**Company:** [Central California SPCA](https://jobs.workable.com/companies/pHhH2FVejVnYoa5tYhVb3J.md)
**Location:** Fresno, United States
**Workplace:** on site
**Employment type:** Part-time
**Department:** Spay and Neuter Services

[Apply for this job](https://jobs.workable.com/view/f88af4c5-aa2b-4ef5-8bbf-2a3533a8d36a)

## Description

We're looking for a team player to deliver excellent customer service in a personable, friendly manner to our adopters and clients who visit our Spay/Neuter Services at the Central California SPCA.

Key Responsibilities:

-   Schedule and manage client appointments using practice management software
-   Maintain accurate electronic medical records (EMR) and client documentation
-   Monitor and track inventory, ensuring timely updates in the system
-   Manage the full client visit process, including check-in, service coordination, and discharge for surgical and vaccination appointments
-   Provide exceptional customer service with a friendly, professional, and compassionate approach
-   Communicate clearly with clients and relay important information to veterinarians and management
-   Educate clients on responsible pet ownership, animal care, and available services
-   Accurately process cash and credit card transactions
-   Maintain cleanliness and organization throughout the facility, including reception, exam rooms, and common areas
-   Keep workstations clean and organized at all times
-   Stay informed on services, programs, and promotions to better assist clients
-   Promote services, programs, and donation opportunities in alignment with organizational policies
-   Follow all safety, sanitation, and disease control protocols
-   Perform general facility upkeep and support daily operations as needed

## Requirements

**Qualifications & Expectations:**

-   Reliable attendance and strong work ethic
-   Excellent communication and interpersonal skills
-   Ability to multitask in a fast-paced environment
-   High School Diploma or equivalent.
-   Ability to handle stressful situations and good problem solving skills.
-   Ability to work cooperatively with a diverse group of people.
-   At least 6 months prior customer service experience answering phones and money handling experience.
-   High comfort level with computers specifically a working knowledge of Microsoft products.

## Benefits

$17.50/hour.

Temp to hire position. Approximately 40 hours/week.

Monday-Friday 7:00AM-3:30PM

-   **💼 Compensation & Benefits (when eligible)**

-   Health Insurance
-   Dental & Vision Insurance
-   Supplemental insurance such as disability, cancer, accident insurance.
-   Life Insurance
-   Vacation and Sick Leave
-   11 Holidays per year
-   401(k) with employer contribution (for qualifying hours)
-   Employee pet care discounts