# Customer Account Manager

**Company:** [Prime System Solutions](https://jobs.workable.com/companies/usbqLC6Fft5ZfmxfHmcWGw.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Client

[Apply for this job](https://jobs.workable.com/view/f8ea8f0a-9c81-4b9c-9533-64c91cfefe3a)

## Description

**We're Hiring | Customer Account Manager**

We're looking for a commercially minded Customer Account Manager who knows how to build strong client relationships, keep customers happy and identify opportunities to grow existing accounts.

This is a hands-on role where you'll take ownership of a portfolio of existing customers, acting as their main commercial point of contact and making sure nothing falls through the cracks.

**What you'll be doing:**

-   Managing and developing relationships with an existing portfolio of customers.
-   Handling quotations, pricing, contract changes and renewals.
-   Driving customer retention and identifying opportunities for account growth.
-   Leading regular customer reviews and following up on agreed actions.
-   Staying close to customer needs, identifying potential risks and addressing concerns early.
-   Working alongside technical and service delivery teams to ensure customers receive the right support.
-   Identifying additional services and opportunities within existing accounts.

## Requirements

-   Experience in account management, customer success or a similar commercial role.
-   Confidence handling pricing, quotations and renewal conversations.
-   Strong communication and relationship-building skills.
-   Excellent organisation and the ability to manage multiple customer accounts.
-   A proactive approach and a genuine sense of ownership.
-   Comfortable working alongside technical teams in an IT services environmen