# Team Lead for Healthcare Account - ISTA Solutions

**Company:** [ISTA Personnel Solutions](http://jobs.workable.com/companies/iSt64sfgHWn4ef4KKpqeK9.md)
**Location:** Makati, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** PH - Operations

[Apply for this job](http://jobs.workable.com/view/f934f092-0af1-4c2a-8f41-f2e1b108472d)

## Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced **Team Leader** to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

**Job Description**

-   Oversees daily operations for all agents delivering high-quality and valued services
-   Conduct training and coaching, including insights and action plans to improve
-   Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
-   Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
-   Perform other supervisory tasks as required

## Requirements

-   At least 1 year BPO experience handling a US Healthcare Account
-   At least 6 months TL experience
-   Knowledgeable with US Healthcare Insurance
-   Must be detail oriented
-   Proficient in using MS Tools
-   Ability to multi-task, prioritize, and manage time effectively
-   Ability to think outside the box, have an analytical mind, generate insights and strong problem-solving skills
-   Excellent verbal and written English skills
-   Willing to work onsite in Makati or Mandaluyong
-   Amenable working night shifts

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives