# Field Service Technician

**Company:** [The Proactive Technology Group](http://jobs.workable.com/companies/7wuNk92b1aiEktSLr4WFjr.md)
**Location:** New York, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/f93a08a4-691a-4a2c-88b1-b45c3ae73b79)

## Description

Looking for a dynamic role that blends client interaction with practical problem-solving? We’re seeking a dependable Field Technician based in Midtown Manhattan to service client sites across Manhattan, Queens, and Brooklyn, along with occasional travel to Greenvale, NY. Spending around 50% of your time in the field, you'll deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects.

### What You'll Do

-   Provide **onsite and remote** Level 1/2 support for client environments.

-   Troubleshoot and resolve issues related to:

-   Workstations and laptops.
-   Microsoft 365 and user account issues.
-   Printers and peripheral devices.
-   Basic server and line-of-business application issues.
-   Network connectivity, wireless access, and firewall-related concerns.

-   Travel to client sites to perform technical support, remediation, deployment, and installation work.
-   Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves.
-   Support onsite project tasks such as:

-   Network equipment installations and replacements.
-   Firewall and switch swaps.
-   Wireless deployments.
-   Endpoint deployments and refreshes.
-   Basic server and infrastructure upgrades.

-   Escalate complex issues appropriately to senior engineers or project resources.
-   Clearly communicate progress, blockers, and technical findings to internal teams and client contacts.
-   Document work performed, technical findings, and client environment details in **IT Glue.**
-   Use Halo PSA for ticket management, time entry, and work tracking.
-   Use Ninja RMM for remote access, monitoring, and endpoint support.
-   Maintain professionalism and strong customer service while representing the company onsite.
-   Be flexible with schedule requirements, as some **after-hours or early-morning work** may be required for client needs or maintenance windows.

### You’re a Good Fit If You:

-   Have strong troubleshooting skills and are comfortable working independently in the field.
-   Communicate clearly with both end users and internal technical teams.
-   Are organized, reliable, and detail-oriented.
-   Are comfortable balancing **reactive support work** with **scheduled onsite tasks.**
-   Enjoy working directly with clients and providing a high level of service.
-   Can adapt to different client environments and technologies quickly.
-   Understand when to resolve issues independently and when to escalate.

### Preferred Experience

-   2+ years of experience in a managed services, field support, or IT support role
-   Experience supporting:

-   Microsoft 365
-   Windows 10/11
-   Windows Server
-   Basic Azure and Entra ID environments
-   Network infrastructure including switches, firewalls, and wireless

-   Familiarity with technologies such as:

-   SonicWall
-   Meraki
-   UniFi
-   Ruckus

-   Experience with IT documentation platforms and PSA/ticketing systems preferred.
-   Valid driver’s license and ability to travel to client locations as needed.

### Position Details

-   **Job Type:** Full-time
-   **Location:** Based onsite in our Midtown Manhattan office.
-   **Travel:** Approximately **50% travel to client sites** in Manhattan, Queens, and Brooklyn, with occasional travel to our **Greenvale, NY** office.
-   **Schedule:** Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed.

## Requirements

**Ideal Background**

· Strong foundational knowledge of Microsoft and networking technologies.

· Interest in long-term technical growth.

· Strong documentation and communication skills.

**Certifications that help you stand out (but are not required):**

· Microsoft (AZ-104, AZ-800, MD-102, SC-300)

· Cisco CCNA or equivalent

· SonicWall SNSP or Fortinet NSE 5

· VMware VCP

· Google Workspace Administrator

## Benefits

-   401(k)
-   401(k) matching
-   Dental insurance
-   Health insurance
-   Life insurance
-   Paid time off
-   Parental leave
-   Professional development assistance
-   Referral program
-   Vision insurance