# VIP Support Manager

**Company:** [GoMining](https://jobs.workable.com/companies/4QXTehD2sHXYvRQ8UPYJh3.md)
**Location:** Remote
**Workplace:** remote
**Department:** Support

[Apply for this job](https://jobs.workable.com/view/f9a4e419-15d0-4547-8b86-5255dbb7ea7a)

## Description

GoMining is looking for a **VIP Support Manager** to take care of our most valuable clients. You’ll own a portfolio of VIP accounts and be their go-to person at GoMining. Your job is to resolve their requests quickly, build long-term, trust-based relationships with them, and make sure every client gets a truly premium experience.

Along with support, you’ll spot opportunities to offer clients additional GoMining products that fit their needs, and you’ll earn **uncapped commission** on every sale. If you’re client-oriented, enjoy working with people and want to grow in the fast-moving crypto industry, this role is for you.

### Responsibilities

-   Provide premium support to VIP clients: resolve their requests quickly and professionally via chat, messengers, email and calls.
-   Act as a personal manager for your client portfolio: build trust, understand each client’s needs and goals, and keep in regular touch.
-   Track client requests through to resolution and keep satisfaction consistently high.
-   Keep the CRM up to date by logging all interactions, requests and deals.
-   Analyze client behavior and suggest ways to increase engagement and LTV.
-   Identify upsell and cross-sell opportunities and offer clients relevant GoMining products, such as digital miners, hashrate and tokens.
-   Work closely with the marketing, product and development teams to pass on client feedback and improve the VIP experience.

## Requirements

-   2+ years of experience in customer support, client service or account management, ideally with VIP or high-value clients (crypto, fintech or IT is a plus).
-   Excellent communication skills, diplomacy and a strong client-oriented mindset.
-   English at B2+ level (written and spoken).
-   Understanding of crypto, DeFi, NFT and mining, or the readiness to learn fast.
-   Experience with CRM systems and analytics tools.
-   The ability to work in a fast-paced environment, handle several clients in parallel and stay proactive.
-   Basic sales and negotiation skills, and comfort with offering products to clients.

### Nice to have

-   Experience working with VIP clients or HNW investors.
-   Sales or upselling experience.
-   Russian language.
-   Knowledge of additional languages (German, French, Spanish).
-   Experience in crypto exchanges, payment systems or DeFi products.

## Benefits

-   **Fixed salary + uncapped commission** on sales to your clients.
-   Unique loyalty program: receive corporate digital miners and earn passive income with no investment.
-   Learning support: courses, English classes and conferences (up to 100% reimbursement).
-   Work-life fit: remote work and flexible hours. For us, results matter most.
-   Paid time off: up to 28 vacation days, up to 15 sick days, plus local holidays.
-   Team retreats: company-sponsored stays at a villa in Turkey.
-   Recognition: “Employee of the Month” award, team events with wow prizes and structured performance reviews.
-   Career growth: real opportunities to grow into expert or top-management roles.