# Team Lead / Manager: NOC Engineering

**Company:** [Fuku](http://jobs.workable.com/companies/cVzy4Zi49yLx9EZznjyX2v.md)
**Location:** Kuala Lumpur, Malaysia
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/f9c013fd-6f57-4bd4-a279-f623927ff288)

## Description

Team Lead / Manager: NOC Engineering  
  
Overview:  
\- My client is establishing a NOC (Network Operations Center) team and is planning to hire 1 Lead NOC Engineer and 10 NOC Engineers.  
\- The team will handle all L1 and L2 support, including troubleshooting and managing service requests for cloud-based IT infrastructure.  
\- The Lead NOC Engineer will ensure NOC operations are conducted in accordance with established policies and procedures.  
  
Role Responsibilities:  
\- Supervise a team of 10 L1 and L2 NOC Engineers.  
\- Serve as a pioneer in the newly formed NOC department.  
\- Go beyond traditional network monitoring by utilizing AWS cloud services to enhance network monitoring capabilities.  
\- Gain exposure to new technologies in network monitoring, with company-provided training.  
\- Participate in continuous improvement projects aimed at automating and optimizing NOC operations for greater efficiency and effectiveness, beyond routine incident response.  
  
Job Scope:  
\- Hire, mentor, and train NOC Engineers.  
\- Monitor systems and network services to ensure optimal performance.  
\- Troubleshoot technical issues as they arise.  
\- Track and manage incident reports.  
\- Oversee incident management and escalation processes, including reporting.  
  
Must Have Qualifications:  
\- Experience with DNS management, including registration and renewal.  
\- Ability to manage WHOIS contacts and name servers.  
\- Basic experience with Linux systems.  
\- Familiarity with web servers, specifically Apache and NGINX.  
\- Basic knowledge of network and internet protocols.  
\- Proficiency in both spoken and written English and Chinese.  
\- Experience with AWS Cloud Services.  
  
Nice to Have:  
\- ITIL certification or knowledge.