# English-Speaking Customer Experts for Cloud Workspace

**Company:** TP Greece
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/f9d3da23-b55a-4648-a28a-708710235322)

## Description

#### **_We are looking for enthusiastic tech-savvy people, with good computer and soft skills, to provide remote top customer experience!_**

At TP in Greece we are thrilled to collaborate with one of the hottest software brands when it comes to cloud project management. It’s an all-in-one workspace designed to help members of a company or organization coordinate deadlines, objectives, and assignments for the sake of efficiency and productivity. This is a great opportunity to join our talented remote support team, working for home, with a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge.

**_Training will take place on-site in Athens, Greece. After training, the team will be working remotely._**

##### **What you will do**

-   Handle tickets, following support procedures and policies
-   Communicate with customers via e-mail, following support procedures and policies
-   Follow specified workflows for incident identification, escalation, resolution and closure
-   Track and follow cases to ensure they closed in an efficient and timely manner
-   Work towards reaching targets as set out by client statement of work as well as internal targets

##### **What you will bring**

-   Superior written and verbal communications skills in **_English_**
-   Ability to understand the main ideas of complex text on both concrete and abstract topics
-   Ability to fluently interact without strain for either party.
-   Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
-   High attention to details and follow through
-   An effective team player who is able to also work independently
-   Proven ability to deal with problems and solve them effectively
-   Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

##### **What we offer**

-   Competitive monthly salary + 2 extra salaries per year
-   [**Refer-A-Friend**](https://jobsteleperformance.com/employee-referrals/ "https://jobsteleperformance.com/employee-referrals/"): Bring your friends and receive great bonuses!
-   Health care benefits and numerous other discounts
-   Full training by certified instructors
-   Professional growth & [**development opportunities**](https://jobsteleperformance.com/development-education/ "https://jobsteleperformance.com/development-education/")
-   [**Special events**](https://jobsteleperformance.com/passion-4u/ "https://jobsteleperformance.com/passion-4u/") as well as [**community & social responsibility initiatives**](https://jobsteleperformance.com/social-responsibility/ "https://jobsteleperformance.com/social-responsibility/")
-   Free online Greek language courses
-   Work for a [**Great Place to Work-Certified Company**](https://jobsteleperformance.com/awards/) that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering [**equal opportunities**](https://jobsteleperformance.com/diversity/) to all, regardless of gender, ethnicity, religion, culture or age.

##### **Find out more**

Would you like to see more [**English-speaking jobs**](https://jobsteleperformance.com/job-tag/english-jobs/) options? Do you need even more **[available jobs](https://jobsteleperformance.com/jobs/)**?