# Spanish-Speaking Player Support for Riot Games - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Pleven, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/fa331398-002e-4c4f-9852-e423d87aba1b)

## Description

Mercier Consultancy is pleased to collaborate with Riot Games to offer an exciting opportunity for a Spanish-Speaking Player Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Join a world-leading gaming company committed to delivering exceptional player experiences worldwide.

As a Spanish-Speaking Player Support Specialist, you will be responsible for providing excellent support to Spanish-speaking players, ensuring their inquiries and issues are handled promptly and professionally. Your passion for gaming and outstanding communication skills will contribute to fostering a positive and engaging player community.

### Key Responsibilities

-   Deliver high-quality support to Spanish-speaking players through various channels including email, chat, and social media.
-   Investigate and resolve technical, gameplay, and account-related issues efficiently and accurately.
-   Maintain detailed and accurate records of all player interactions and support cases.
-   Collaborate with cross-functional teams to address complex player concerns and improve overall player satisfaction.
-   Gather and relay player feedback to Riot Games’ development teams for continuous product improvement.
-   Encourage a positive, inclusive, and supportive gaming community through professional and empathetic communication.
-   Stay updated with the latest Riot Games products, updates, and gaming industry trends.

**Successful candidates will receive full relocation assistance to Sofia, Bulgaria.**

## Requirements

-   Fluent in Spanish and English, both written and spoken. Native language and nationality must be clearly indicated in your C.V. and/or Cover Letter.
-   Strong communication and customer service skills.
-   Experience in player support or other customer-facing roles preferred.
-   A keen passion for gaming and understanding of gaming culture.
-   Excellent problem-solving abilities and attention to detail.
-   Ability to work autonomously and as part of a team in a dynamic environment.
-   Familiarity with customer support software and gaming platforms is an advantage.
-   Willingness and eligibility to relocate to Sofia, Bulgaria with full relocation support offered.

## Benefits

-   Financial support during relocation
-   Fully paid training sessions from the office
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses