# Medical Receptionist - Functional Medicine Experience preferred

**Company:** [Staffing for Doctors](http://jobs.workable.com/companies/gAA8yfeXYbnEZ4xxJycpWn.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/fa6150ad-c7ca-49a1-9bfe-d49cfe6dd12c)

## Description

We are seeking a proactive, highly organized, and client-focused **Medical Receptionist / Patient Care Coordinator** to support our growing **Functional & Naturopathic Medicine practice**. This role is critical to delivering a premium patient experience, managing daily clinical operations, and serving as the primary point of contact for our holistic healthcare community.  
  
**Key Responsibilities**

-   **Front Desk & Administrative Support:** Manage day-to-day administrative operations, including answering multi-line phone calls, monitoring practice emails, and executing fast-paced task follow-ups.
-   **EHR Management:** Utilize **Charm EHR** to schedule patient appointments, update medical records, and track daily clinical tasks with high accuracy.
-   **Patient & Lab Coordination:** Facilitate the ordering and tracking of specialized functional medicine laboratory kits and process incoming medical records for provider review.
-   **Premium Customer Service:** Guide patients through their wellness journeys with strong clinical judgment, high empathy, and proactive communication regarding their care plans.
-   **Clear Patient Communication:** Provide clear, articulate verbal instructions and support via phone and video, ensuring absolute communication clarity for sensitive patient dynamics.

## Requirements

-   **Software Expertise:** **Previous hands-on experience with Charm EHR is a high priority.**

-   **Industry Background:** Prior experience working within a Functional Medicine, Integrative, or Naturopathic clinic setting is highly preferred.
-   **Communication Clarity:** Exceptional English verbal and written communication skills with a neutral accent to ensure seamless understanding during detailed patient interactions.
-   **Clinical Acumen:** Strong problem-solving abilities and the professional judgment required to handle patient inquiries safely and accurately.
-   **Technical Proficiency:** Comfortable navigating modern digital toolkits, email systems, and remote office setups.