# Customer Support Specialist

**Company:** [Remote Recruitment](null/companies/6SUwNFdeZVtDswyM7C8RyV.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](null/view/fa8c3a50-d7a8-4bee-a171-16c77e0e7398)

## Description

**Salary: R29 000 per month**

Remote Recruitment is hiring a Customer Support Specialist to work from home in South Africa for a UK business. You will handle customer questions across email, live chat and phone, and take ownership of problems until they are properly resolved.

Full-time and 100% remote, working 09:00–17:00 UK time (11:00–19:00 SAST).

### Key responsibilities

-   Respond to customer queries over email, live chat and phone
-   Investigate issues thoroughly rather than passing them along
-   Keep the ticketing system tidy and up to date
-   Write clear help articles and canned responses for common questions
-   Spot patterns in complaints and feed them back to the product and operations teams
-   Follow up with customers after resolution to confirm they are happy

### What you will need

-   Experience with customer support in a service, retail, SaaS or contact centre environment
-   Familiarity with helpdesk tools such as Zendesk, Freshdesk or Intercom
-   Excellent written English and a friendly, plain-speaking tone
-   Good judgement about when to escalate and when to solve it yourself
-   A quiet home workspace, reliable computer and stable fibre internet

### What is on offer

-   A permanent, fully remote position with a UK employer
-   UK business hours with a clear finish time
-   Training on the product and the tools you will use
-   A path into senior support, quality or team leadership

If you like solving problems properly the first time, apply through Remote Recruitment.