# Technology Operations Leader (End-user support)

**Company:** [Tasq Staffing Solutions, Inc.](https://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Taguig, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Corporate

[Apply for this job](https://jobs.workable.com/view/fab3c9fc-8e72-4b17-8f9e-0647efef9cda)

## Description

**Work Setup:** 100% ONSITE (Taguig)

**Schedule:** Mid shift to Night shift depending on business demand

**Job Highlights:**

-   Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
-   Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
-   Identify and recommend opportunities for technology operations process improvement and development
-   Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
-   Leverage enterprise tools to digitize workflows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues
-   Instill repeatable processes that consistently meet SLAs and OLAs
-   Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
-   Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
-   Institute controls in partnership with Operation Risks to ensure risk management is sustainable
-   Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
-   Make decisions and resolve issues regarding resources, objectives and operations of technology operations to meet business objectives
-   Interpret and develop policies and procedures
-   Collaborate with and consult with peers, colleagues and multiple level managers
-   Manage allocation of people and financial resources for technology operations
-   Mentor and guide talent development of direct reports and assist in hiring talent

**Qualifications:**

-   20+ years of experience in Technology, out of which, minimum years of 10 years of global leadership experience (Senior Manager to AVP), preferably from Banking or IT industry
-   Experience in Incident Management, Problem Management
-   Experience in Stakeholder Management
-   Experience in IT infrastructure projects
-   Experience in Project Management
-   Technical knowledge on end user computing, basics of network & voice, experience in supporting contact centers.
-   Good communication and presentation skills
-   Knowledge on AI and innovative mindset will have added advantage

**Job Expectations:**

-   Manage and support 24/7 Technology operation and team.
-   Flexible to work in night shifts and different sites within the country. if needed during weekend and holidays