# Technical Support Engineer Tier I

**Company:** [Action1](http://jobs.workable.com/companies/jzPNe8XgMgMRv6G6fc4QT1.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/fabc0892-71c6-4cc3-943c-e17c8a1d2d19)

## Description

**Who we are:** 

Action1 is an autonomous endpoint management platform trusted by thousands of organizations, including many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience.

In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

**Responsibilities:**

-   Provide timely, efficient technical support with prompt responses to customer inquiries. 
-   Troubleshoot and resolve customer issues via phone and other communication channels. 
-   Follow up with customers post-troubleshooting to ensure full product functionality.  
-   Build and maintain an internal knowledge base with useful guides and solutions. 
-   Continuously refine and enhance the customer support process for better efficiency. 
-   Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. 
-   Participate in customer meetings when needed to troubleshoot and resolve issues directly. 

**An ideal candidate will have:**

-   Have a foundational understanding of Microsoft Windows operating systems
-   Show interest in troubleshooting software and resolving patching issues
-   Have basic exposure to PowerShell (e.g., reading or running simple scripts)
-   Be familiar with macOS and/or Linux environments
-   Understand basic software installation processes (installers, setup steps, configurations)
-   Have experience in customer service, helpdesk, or IT support roles
-   Demonstrate strong communication and problem-solving skills
-   Be motivated to learn and grow within a technical support role
-   Introductory knowledge of Active Directory or Group Policy

**Would be a plus:** 

-   Exposure to patch management or endpoint management tools
-   Basic familiarity with system logs or tools like Windows Event Viewer
-   Exposure to Windows Server environments
-   Basic understanding of IT security principles
-   Ability to identify and troubleshoot failed patch installations
-   Familiarity with software deployment and configuration using install switches
-   Ability to review and interpret logs and event data

**Benefits:**

-   Engaging challenges and opportunities to solve real-world problems. 
-   Continuous professional growth and learning with cutting-edge technologies. 
-   A stable income, flexible working hours, and opportunities for advancement. 
-   A supportive and collaborative team of skilled professionals. 
-   A remote-first culture, offering flexibility and work-life balance.