# Customer Support Specialist

**Company:** [ScholarTrip](null/companies/ohyUyop2YDYMBUGe8ChE1E.md)
**Location:** Jacksonville, United States
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](null/view/fadd5a03-df0a-443d-9a2c-8a40950d5628)

## Description

ScholarTrip is hiring a **Customer Support Specialist in Jacksonville, Florida** to assist customers with travel questions, bookings, and service requests. This is a remote position for **Jacksonville-area candidates**. Full-time and part-time schedules are available. **Pay: $23–$28/hour.** No previous experience is required. Training is provided.

**Duties**  
• Respond to customer questions by phone and email.  
• Assist with bookings and travel requests.  
• Help with itinerary updates and changes.  
• Provide clear and accurate information.  
• Maintain customer records and notes.  
• Escalate complex issues when needed.

**Qualifications**  
• Must reside in the Jacksonville, FL area.  
• Authorized to work in the United States.  
• High school diploma or equivalent.  
• Strong communication skills.  
• Basic computer and typing skills.  
• Ability to work independently from home.

**Extra Skills (Optional)**  
• Customer support experience.  
• Familiarity with travel services.  
• Experience with CRM software.

**Benefits**  
• Competitive pay of $23–$28/hour.  
• Full-time or part-time schedules.  
• Fully remote work arrangement.  
• Paid training and onboarding.  
• Paid time off for eligible employees.  
• Career development opportunities.

Join ScholarTrip and help provide responsive travel support to customers from the Jacksonville area.