# German Customer Support E - Bikes Athens | Hybrid | Mon – Fri | 26 . 10

**Company:** ProRekruter Recruitment
**Location:** Athens, Greece
**Workplace:** hybrid

[Apply for this job](https://jobs.workable.com/view/fae965bf-bae7-4f98-bc0a-55d7300c79fc)

## Description

# German Customer Support | E-Bikes | Hybrid Athens | Mon–Fri | 26.10

1,350–1,545 gross/month + meal vouchers Greece, Athens Permanent, Full time Hybrid Opportunities in Greece

## Job Overview

Qualification German C2 | English B2 Hours / schedule Mon–Fri, 8h shifts between 09:00–20:00 Start date(s) 26.10 Industry Online shops

**German Customer Support E-Bikes Athens** — are you looking for a hybrid customer service role with a Monday–Friday schedule, paid training and attractive monthly bonuses?

Join an international customer support project for a leading premium e-bike and bicycle accessories brand. No previous experience is required — full paid training is provided.

### Location and schedule:

-   **Possible start: 26.10**
-   **Hybrid work model in Athens – Neos Kosmos** (office + home office)
-   **Schedule:** Monday–Friday, 8-hour shifts scheduled between 09:00 and 20:00 (40 hours/week, weekends off and no night shifts)
-   Fast and fully online recruitment process

### Project:

As a **German Customer Support Advisor**, you will support German-speaking customers of a leading premium e-bike and bicycle accessories brand known for innovative products, quality and direct customer communication.  
You will help customers with products, orders, deliveries and basic technical questions in a modern international environment.

### What you will do:

-   **Support German-speaking customers via phone, email and chat**
-   Answer questions about e-bikes, bicycle accessories and product features
-   **Help customers with orders, deliveries and account-related topics**
-   Provide clear guidance on basic product use and technical questions
-   **Document customer interactions in internal systems**
-   Follow up on unresolved cases and build positive customer relationships
-   Provide friendly, professional and solution-oriented support

### Competitive salary and remuneration system:

-   **Base salary:** 1,300 gross/month x14 — including two additional salary payments worth 2,600 gross in total: one full salary at Christmas, half a salary at Easter and half a salary in summer
-   **Fixed project bonus:** 50 gross/month
-   **Monthly performance bonus:** up to 15% of the base salary (195 gross/month)
-   **Meal allowance:** 3 net per worked day (approx. 60 net/month) via Up Hellas Mastercard
-   **Anniversary bonus:** 500 gross after each completed year of employment
-   **Average monthly gross earnings: 1,350–1,545 + meal vouchers.**

### What we offer:

-   **Possible start: 26.10**
-   **Permanent full-time Greek employment contract**
-   **Hybrid work model in Athens – Neos Kosmos**
-   Monday–Friday schedule with weekends off and no night shifts
-   **Two weeks of fully paid onboarding training**
-   Company-provided work equipment for office and home-office days
-   **Private health insurance**, including dental and eye care
-   Free gym and wellness activities
-   International environment with long-term career opportunities

### Requirements:

-   **German at C2 level**, spoken and written
-   **English at B2 level or higher**
-   You live in the Athens area or are ready to relocate
-   **Readiness to work in a hybrid model in Athens – Neos Kosmos**
-   Stable internet connection at home
-   Good communication and problem-solving skills
-   **Customer-oriented and professional approach**
-   Previous customer service experience is welcome, but not required
-   **EU citizenship or a valid residence permit with full rights to work in Greece**

### Relocation support:

Relocation and accommodation support is available for eligible candidates moving to Athens. The exact package and eligibility conditions are confirmed individually during the recruitment process.

### Ready for your next career move in Athens?

Interested in this German Customer Support E-Bikes Athens opportunity?  
**Apply with your CV in English and support German-speaking customers of a leading premium cycling brand!**