# Onboarding Specialist (Voice Process)

**Company:** [Lokal App](http://jobs.workable.com/companies/2NbDRiTU8do3haEgHLjLGC.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Business Development & Operations

[Apply for this job](http://jobs.workable.com/view/fb2d17fb-e8c5-409a-b886-04b4c87ce763)

## Description

**Shift Flexibility :** 7:30 AM – 4:30 PM IST (matches Philippines 10:00 AM – 7:00 PM)

### Onboarding Specialist (Philippines Market)

### About [Dostt :](https://play.google.com/store/apps/details?id=live.friend.dostt&pcampaignid=web_share)

Dostt is a Application / Platform focused on creating meaningful human connections through conversations and emotional support. As we expand our operations in the Philippines, we are looking for passionate and communication-driven professionals to join our team and help onboard, engage, and support our growing community of users.

### Role Overview :

We are seeking an Onboarding Specialist to support the onboarding, activation, engagement, and retention of Philippines-based users and partners. This is an outbound voice-process role where you will guide new users through the onboarding journey, educate them about the platform, and ensure a smooth and positive experience.

The ideal candidate is an excellent communicator who enjoys speaking with people, building relationships, and driving user activation through consistent follow-ups and engagement.

### Key Responsibilities :

-   Conduct outbound calls to prospective and existing users.
-   Guide new users through the onboarding and activation process.
-   Assist users in completing profiles, verification requirements, and onboarding steps.
-   Educate users about platform features, guidelines, incentives, and opportunities.
-   Follow up with users to ensure successful activation and continued engagement.
-   Re-engage inactive users and encourage platform participation.
-   Address basic user queries and coordinate escalations when required.
-   Maintain accurate records of interactions, onboarding status, and follow-up activities.
-   Deliver a positive user experience through professional and empathetic communication.
-   Stay updated on platform updates, operational processes, and promotional initiatives.

## Requirements

### Qualifications

-   At least 6 months of experience in any of the following:

-   Customer Engagement
-   User Onboarding
-   Telemarketing
-   Outbound Calling
-   Customer Success
-   Retention
-   Voice Process Operations

-   Strong spoken and written **Filipino/Tagalog & English communication skills.**
-   Ability to build rapport and communicate confidently over calls.
-   Strong persuasion, listening, and objection-handling skills.
-   Comfortable working with daily calling targets and follow-up activities.
-   Ability to work independently in a remote environment.
-   Basic proficiency in Google Workspace, Microsoft Excel, and CRM tools.

### Preferred Qualifications

-   Experience supporting international users or customers.
-   Experience in onboarding, activation, community engagement, or retention programs.
-   Familiarity with remote work tools and virtual collaboration.
-   Filipino/Tagalog language proficiency is an advantage.

### Technical Requirements

-   Personal laptop or desktop computer.
-   Stable high-speed internet connection.
-   Quiet and professional work environment for voice calls.

### Work Schedule

-   Remote Work Setup
-   Philippines Day Shift
-   10:00 AM – 7:00 PM PHT (Monday to Saturday)

### What We're Looking For

-   Excellent communication and relationship-building skills.
-   Strong ownership and accountability.
-   Consistent follow-up discipline.
-   Positive attitude and willingness to learn.
-   Ability to handle conversations professionally and empathetically.
-   Reliable attendance and commitment to performance goals.