# Senior Operations Manager - Property / Surveyor Industry

**Company:** [VirtuHire](http://jobs.workable.com/companies/kFmPJgXQgJdsTAD6szzoRf.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/fb54a088-c7ca-48bb-be12-18418c3d7581)

## Description

### **Role Overview**

Our client in the UK is seeking a **Senior Operations Manager** to oversee and streamline their operational functions. This role is ideal for a strategic, self-driven professional with a proven track record of managing teams, improving processes, and implementing systems that enhance efficiency across a growing business. You will be responsible for the day-to-day operations, while also developing and optimizing operational frameworks to support future growth.

### **Key Responsibilities**

-   Lead, mentor, and manage the operations team, including Operations Manager and Facilities staff, ensuring high performance and accountability.
-   Develop, implement, and maintain operational systems, policies, and standard operating procedures (SOPs) to enhance efficiency, consistency, and scalability.
-   Monitor, measure, and improve operational performance using KPIs, workflow analysis, and continuous improvement initiatives.
-   Oversee facilities, property management, and maintenance operations, ensuring compliance, cost control, and timely execution.
-   Collaborate with senior leadership to align operational strategies with business objectives.
-   Manage external vendors, contractors, and service providers, negotiating contracts and ensuring SLAs are met.
-   Lead special projects to drive business transformation and operational improvements.
-   Ensure robust health, safety, and compliance standards across all operations.
-   Prepare reports, presentations, and operational insights for leadership and stakeholders.
-   Act as a key liaison between teams, clients, and external partners to ensure smooth operations and exceptional service delivery.

## Requirements

### **Required Skills & Experience**

-   5–10 years of operational management experience, ideally in property, facilities, or surveyor-related industries.
-   Proven leadership experience with a history of managing multi-disciplinary teams.
-   Strong systems thinker with experience building SOPs, operational frameworks, and scalable processes.
-   Excellent project management, organizational, and time-management skills.
-   Ability to analyze operational data and metrics to drive decision-making and continuous improvement.
-   Strong communication and interpersonal skills; adept at managing internal teams and external stakeholders.
-   Self-starter with a proactive approach, able to work independently and drive results.
-   Experience managing budgets, contracts, and vendor relationships.
-   Proficient in Microsoft Office Suite and operational management tools (e.g., Trello, PayProp, or equivalent).
-   Knowledge of health and safety regulations and property compliance standards is desirable.

### **Education**

-   Bachelor’s degree or equivalent experience in Business, Operations Management, Property, or related fields.
-   Additional certifications in Operations, Facilities Management, or Project Management are advantageous.

### **Personal Attributes**

-   Strategic thinker with a hands-on approach.
-   Exceptional problem-solving and decision-making skills.
-   Ability to thrive in a fast-paced, dynamic environment.
-   Strong leadership presence and credibility to influence teams and stakeholders.
-   Resilient, adaptable, and results-oriented mindset.