# Customer Service Representative - Industrial Sector

**Company:** [Acensblue](http://jobs.workable.com/companies/tXez7kSNhyWTCAyysMeDku.md)
**Location:** Santiago de Querétaro, Mexico
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/fbd14e7f-e61f-4fb7-9f22-8daf8ef64772)

## Description

An international industrial company specializing in technical solutions, equipment, and services for manufacturing and laboratory environments is seeking a **Customer Service Representative** to join its team. The organization focuses on delivering high-quality, precision-driven services that ensure operational efficiency, reliability, and compliance with industry standards.

This role is responsible for providing timely and effective support to customers, ensuring a high level of service and contributing to a positive customer experience.

## Requirements

-   Bachelor’s degree preferred, High School diploma or equivalent with relevant experience.
-   Minimum of 2 years of experience in customer service or a related role.
-   Conversational English required.

**Professional Skills**

-   Strong verbal and written communication skills.
-   Problem-solving and critical thinking abilities.
-   Ability to multitask and prioritize in a fast-paced environment.

**Core Competencies**

-   Customer-oriented mindset with a strong service approach.
-   Empathy, patience, and professionalism in handling customer interactions.
-   Self-motivated, with the ability to work independently and as part of a team.

**Key Responsibilities**

-   Respond promptly and professionally to customer inquiries via phone, email, and chat.
-   Provide accurate information and effective solutions to customer requests and issues.
-   Troubleshoot basic issues and escalate complex cases to the appropriate departments.
-   Maintain accurate and up-to-date customer records in internal systems.
-   Collaborate with internal teams to ensure seamless service delivery.
-   Stay informed about products, services, policies, and procedures.
-   Support additional activities as required by the department.

## Benefits

-   Negotiable salary based on experience and qualifications.

-   Legal benefits and additional benefits package.
-   Opportunity to join a structured, international organization.
-   Dynamic work environment focused on continuous improvement.