# Service Planning Manager

**Company:** [Universal Business Team](https://jobs.workable.com/companies/ih5MaFDNwGxPQpt2dJaQLd.md)
**Location:** Chesterfield, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** DF

[Apply for this job](https://jobs.workable.com/view/fbd7783a-3c3f-4c1a-ab56-0311e609345e)

## Description

**Chesterfield | £45,000 - £55,000 + Bonus + Benefits**

**Hours:** Monday to Friday, 8:00am - 4:30pm

**Benefits**

-   £45,000 - £55,000 basic salary
-   Bonus scheme
-   25 days holiday plus bank holidays
-   Lunch provided daily
-   Free onsite parking
-   Company laptop and phone
-   Genuine progression opportunity into a leadership role

The Opportunity

Are you an experienced planner, scheduler or service coordinator looking for an opportunity to take ownership of a growing national service function?

We're supporting an ambitious and growing business in the search for a **Service Planning Manager** to lead the planning and coordination of maintenance activities across a nationwide customer base.

This is far more than a scheduling role. You'll become the central point of contact for engineers, customers and internal stakeholders, ensuring maintenance programmes are delivered efficiently, emergency call-outs are managed effectively and service standards remain exceptionally high.

With significant growth planned, this role offers the opportunity to shape processes, improve service delivery and develop into a wider leadership position over time.

The Role

As Service Planning Manager, you will take ownership of the maintenance planning function, ensuring engineers, resources and customer commitments are coordinated effectively.

**Key responsibilities include:**

-   Planning and scheduling annual maintenance programmes across 450+ customer sites
-   Coordinating engineer workloads, travel and site visits
-   Managing reactive maintenance and emergency call-outs
-   Owning and developing the service scheduling system
-   Leading weekly planning meetings with field engineers
-   Monitoring service tickets and ensuring timely resolution
-   Managing customer communication and maintenance reporting
-   Coordinating installation handovers and follow-up inspections
-   Working closely with purchasing and operations teams to maintain stock levels
-   Supporting holiday planning and resource allocation across the engineering team
-   Driving a proactive approach to service delivery and maintenance planning

About You

We're keen to speak with candidates who have experience in planning, scheduling or coordinating field-based teams.

**You may currently be working as a:**

-   Service Planning Manager
-   Senior Service Planner
-   Maintenance Planner
-   Field Service Coordinator
-   Engineering Scheduler
-   Logistics Coordinator
-   Operations Planner
-   Service Delivery Coordinator

**You'll ideally possess:**

-   Proven experience in a planning, scheduling or coordination role
-   Experience supporting field-based engineers or service teams
-   Strong organisational and prioritisation skills
-   Excellent stakeholder and customer management abilities
-   Confidence using scheduling, ERP or service management systems
-   A proactive approach with a strong focus on continuous improvement
-   High attention to detail and strong administrative skills

Experience within engineering, maintenance, utilities, facilities management, logistics or field service environments would be highly advantageous.

Why Apply?

This is a unique opportunity to join a growing business where you can genuinely make an impact. You'll have the autonomy to improve systems and processes, influence the future direction of the service function and play a key role in supporting ambitious growth plans.

If you're a highly organised planning professional who enjoys coordinating people, improving processes and delivering exceptional service, we'd love to hear from you.

IND25