# Assistant Store Manager

**Company:** [VIVAIA](http://jobs.workable.com/companies/hV1mnhVZ7QienntGuUjAnT.md)
**Location:** Santa Clara, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** California, US

[Apply for this job](http://jobs.workable.com/view/fc3ab092-4759-41c3-a80d-a6eee1c21ef8)

## Description

**Position Summary**

VIVAIA is seeking a passionate and customer-focused Assistant Store Manager to support the Store Manager in leading daily retail operations, driving sales performance, and delivering an exceptional customer experience. The Assistant Store Manager will help develop a high-performing team, maintain operational excellence, and ensure the store reflects VIVAIA's commitment to sustainability, innovation, and customer satisfaction. This role serves as a key leader on the sales floor and acts as Manager-on-Duty when needed.

### Key Responsibilities

**Sales & Customer Experience**

-   Lead by example in delivering outstanding customer service and creating memorable shopping experiences.
-   Support the achievement of sales goals, KPIs, and store performance metrics.
-   Build strong customer relationships and promote brand loyalty through personalized service.
-   Resolve customer concerns professionally and efficiently.

**Leadership & Team Development**

-   Assist with recruiting, onboarding, training, and coaching team members.
-   Motivate associates to achieve individual and team sales goals.
-   Provide ongoing feedback, performance coaching, and recognition.
-   Foster a positive, inclusive, and collaborative work environment.

**Store Operations**

-   Support daily store operations, including opening and closing procedures.
-   Oversee cash handling, POS transactions, and loss prevention practices.
-   Ensure compliance with company policies, procedures, and safety standards.
-   Manage inventory processes, stock replenishment, and cycle counts.
-   Maintain visual merchandising standards and store presentation.

**Business Performance**

-   Analyze sales reports and identify opportunities to increase revenue and profitability.
-   Assist in scheduling and labor management to support business needs.
-   Support local marketing initiatives, in-store events, and promotional activities.
-   Partner with the Store Manager to execute company strategies and initiatives.

## Requirements

-   2–4 years of retail leadership experience, preferably in footwear, apparel, fashion, or lifestyle retail.
-   Proven ability to drive sales and achieve performance goals.
-   Strong leadership, coaching, and team-building skills.
-   Excellent communication and interpersonal abilities.
-   Strong organizational, problem-solving, and time-management skills.
-   Ability to work a flexible schedule, including evenings, weekends, and holidays.
-   Comfortable standing, walking, bending, and lifting up to 30 pounds during shifts.

### Preferred Qualifications

-   Experience with premium footwear or fashion brands.
-   Knowledge of retail inventory management systems and POS platforms.
-   Passion for sustainable fashion and environmentally conscious products.

## Benefits

-    Competitive hourly wage or salary
-   Performance-based bonus opportunities
-   Employee discount on VIVAIA products
-   Paid time off and holiday pay
-   Career development and advancement opportunities
-   Training and leadership development programs