# Veteran Client Support Specialist

**Company:** [Veterans Guardian VA Claim Consulting](https://jobs.workable.com/companies/gGfCgkMJRTF8PFFYHoQjXd.md)
**Location:** Scottsdale, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/fc477c1e-6199-4292-b0f4-cd3617c28d3c)

## Description

Some customer service roles are about answering questions and moving on to the next call.

At Veterans Guardian, the person on the other end of the phone is a Veteran navigating an important process, and your job is to make sure they feel informed, supported, and taken care of.

Veterans Guardian is a pre-filing consulting firm that helps Veterans understand and pursue the VA disability benefits they may be eligible for. We are looking for a **Veteran Client Support Specialist** who is comfortable spending much of the day on the phone and computer while providing a high level of service to the Veterans we support.

This is a fast-paced role for someone who communicates well, stays organized when things get busy, and enjoys solving problems for people.

### What You'll Do

-   Handle inbound calls from Veterans and provide professional, helpful support based on their needs.
-   Assist Veterans with questions, next steps, appointment scheduling, and documentation throughout their experience with Veterans Guardian.
-   Accurately document conversations, updates, and client information in Salesforce.
-   Review client records to identify missing information or documentation and help keep cases moving forward.
-   Coordinate with other Veterans Guardian departments to resolve questions and ensure Veterans receive consistent information and support.
-   Manage multiple tasks, calls, and follow-ups throughout the day while maintaining accuracy and attention to detail.

### What We're Looking For

You do not need previous experience with VA disability claims. We will teach you our process.

We are looking for someone who:

-   Is confident and professional on the phone.
-   Is comfortable working on a computer throughout the day.
-   Can learn new systems and processes quickly.
-   Is organized and able to manage multiple priorities.
-   Communicates clearly and professionally.
-   Pays attention to details and follows through on commitments.
-   Enjoys helping people and solving problems.

Veterans and military spouses are encouraged to apply, but military experience is not required.

**Work Location:**  
This is a full-time, onsite role located at **6991 E Camelback Rd Suite A-300**

**Work Hours: Monday - Friday 9:30am - 6:00pm**

## Requirements

You do not need previous experience with VA disability claims. We will teach you our process.

We are looking for someone who:

-   Is confident and professional on the phone.
-   Is comfortable working on a computer throughout the day.
-   Can learn new systems and processes quickly.
-   Is organized and able to manage multiple priorities.
-   Communicates clearly and professionally.
-   Pays attention to details and follows through on commitments.
-   Enjoys helping people and solving problems.

Veterans and military spouses are encouraged to apply, but military experience is not required.

## Benefits

-   401(k)
-   Dental insurance
-   Health insurance
-   Paid time off
-   Vision insurance
-   Paid Training

### Why Veterans Guardian?

You'll spend your day talking with Veterans from across the country and helping them navigate a process that can often feel overwhelming. The work is fast-paced and requires a lot of phone and computer time, but the purpose behind it is simple: provide Veterans with a knowledgeable, professional, and supportive experience when they need our help.