# General Manager (Dunkin Donuts)

**Company:** [LV Petroleum](http://jobs.workable.com/companies/3iFB2d54yEBRj45hax2Voz.md)
**Location:** Henderson, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** QSR

[Apply for this job](http://jobs.workable.com/view/fca0006e-e185-4dc7-8bdd-dc80028667ac)

## Description

The General Manager is responsible for leading all aspects of restaurant operations while delivering exceptional guest experiences, driving sales, building high-performing teams, and ensuring operational excellence. This role oversees daily business operations, staffing, financial performance, food quality, and brand standards to ensure the restaurant operates efficiently and profitably.

Key Responsibilities:

Operations Management  
• Lead day-to-day restaurant operations in a fast-paced environment  
• Ensure outstanding food quality, cleanliness, speed of service, and customer satisfaction  
• Maintain compliance with all company standards, policies, and procedures  
• Monitor operational performance and implement improvements as needed  
• Ensure all health, sanitation, and safety standards are consistently met

Leadership & Team Development  
• Recruit, hire, train, coach, and develop team members and shift leaders  
• Create schedules based on business needs and staffing demands  
• Foster a positive, team-oriented work environment  
• Provide ongoing performance feedback, accountability, and development opportunities  
• Motivate the team to achieve operational and customer service goals

Financial Performance  
• Drive sales and profitability through strong operational leadership  
• Manage labor, food, and controllable costs effectively  
• Review sales and operational reports to identify opportunities for improvement  
• Execute cost-control initiatives while maintaining quality and service standards

Customer Experience  
• Deliver a fast, friendly, and welcoming experience for every guest  
• Resolve customer concerns professionally and efficiently  
• Maintain a strong focus on guest satisfaction and repeat business

Inventory & Compliance  
• Oversee inventory, ordering, and product management  
• Minimize waste and ensure proper product rotation and portion control  
• Complete operational reporting and administrative responsibilities accurately and on time  
• Ensure compliance with labor laws, food safety requirements, and company policies

## Requirements

Qualifications:  
• 3+ years of restaurant management experience preferred  
• Quick-service or fast-paced restaurant experience strongly preferred  
• Strong leadership, communication, and organizational skills  
• Ability to multitask and make decisions in a high-volume environment  
• Experience managing labor, food costs, and operational performance  
• Customer-focused mindset with strong problem-solving skills  
• High school diploma or equivalent required  
• Food safety certification preferred

Physical Requirements:  
• Ability to stand and move for extended periods  
• Ability to lift up to 50 pounds  
• Ability to work flexible schedules including nights, weekends, and holidays

## Benefits

Why Join Us?  
• Competitive pay  
• Growth and advancement opportunities  
• Fast-paced and team-driven environment  
• Opportunity to lead and develop a successful team