# Assistant Manager

**Company:** [Hagen](http://jobs.workable.com/companies/7odK1uKqsaecHtEjaaUXde.md)
**Location:** London, United Kingdom
**Workplace:** on site

[Apply for this job](http://jobs.workable.com/view/fcb0bbe8-e126-43c9-9175-dabc364f0210)

## Description

### **Assistant Manager**

**Location:** London  
**Job Type:** Full-time

At Hagen, our Assistant Managers play a key role in supporting the day-to-day running of the bars. Working alongside the General Manager, you'll help lead the team, deliver exceptional customer experiences, and ensure our high standards are maintained every day.

### What you'll be doing

-   Supporting the General Manager with the daily operation of the bar.
-   Leading shifts and ensuring smooth, efficient service.
-   Coaching, motivating, and developing the team on the shop floor.
-   Delivering exceptional hospitality and leading by example.
-   Supporting recruitment, onboarding, and training of new team members.
-   Helping to manage rotas, labour, stock, and ordering.
-   Maintaining outstanding standards of coffee quality, food safety, cleanliness, and presentation.
-   Monitoring store performance and helping to achieve sales and operational targets.
-   Resolving customer queries professionally and confidently.
-   Taking ownership of the café in the General Manager's absence.

### What we're looking for

-   Previous supervisory or management experience in hospitality or retail.
-   A natural leader who enjoys developing and supporting others.
-   Passion for delivering exceptional customer service.
-   Strong organisational and communication skills.
-   Ability to work confidently in a fast-paced environment.
-   A proactive, positive attitude with excellent attention to detail.
-   Commercial awareness and a willingness to learn and grow.
-   Flexible to work early mornings, evenings, weekends, and bank holidays.

### Why join Hagen?

-   £29,000 - £32,000 and performance based bonus
-   28 days' holiday.
-   Paid birthday off.
-   Flexible working, including compressed hours where possible.
-   Salary sacrifice schemes (EVs, electronics and more).
-   Enhanced maternity and paternity leave.
-   Discount on Hagen products.
-   Free coffee on and off shift.
-   Career development with clear internal progression opportunities.
-   Opportunities to travel and support new store openings.
-   Be part of a growing business where your contribution makes a real impact.

**If you're ready to take the next step in your hospitality career and help lead a passionate team, we'd love to hear from you.**