# IT Support Engineer - Level 3 (Remote)

**Company:** [Remote VA](http://jobs.workable.com/companies/hAm4mKC46gqpuMBQgskcuR.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/fcb13951-0173-49a2-a6c6-ca82ec7da477)

## Description

### Job Overview

We are seeking a highly skilled **Level 3 IT Support Engineer** to provide advanced technical support and infrastructure management in a remote environment. The ideal candidate will have strong experience in **remote monitoring and management (RMM), endpoint security, system backups, and end-user desktop support**.

This role requires troubleshooting complex technical issues, maintaining system reliability, and supporting users across various platforms.

### Key Responsibilities

-   Provide **Level 3 technical support** for desktops, laptops, and user environments.
-   Troubleshoot and resolve **advanced IT issues** escalated from lower support levels.
-   Manage and monitor systems using **ConnectWise RMM**.
-   Utilize **Autotask PSA** for ticket management, documentation, and workflow tracking.
-   Perform **system monitoring, patch management, and proactive maintenance** through RMM tools.
-   Manage and verify **data backups and disaster recovery processes**.
-   Detect, investigate, and resolve **virus/malware/security threats**.
-   Provide **remote end-user support** including software installations, configuration, and troubleshooting.
-   Maintain documentation for systems, procedures, and troubleshooting steps.
-   Ensure IT systems meet **security and performance standards**.

## Requirements

-   Proven experience as an **IT Support Engineer / Systems Administrator (Level 3 or equivalent)**.
-   Strong experience with:

-   **ConnectWise RMM**
-   **Autotask PSA**
-   Remote troubleshooting and endpoint management

-   Experience handling **backups, antivirus management, and system security**.
-   Strong knowledge of **Windows operating systems and desktop environments**.
-   Ability to diagnose and resolve **complex technical issues remotely**.
-   Excellent **communication and documentation skills**.
-   Ability to work independently in a **remote support environment**.

### Preferred Qualifications

-   Experience working in **Managed Service Provider (MSP) environments**.
-   Knowledge of **network troubleshooting, cloud services, and virtualization**.
-   IT certifications (CompTIA, Microsoft, or similar) are a plus.

## Benefits

Salary: USD 700–750/month

Work Setup: Work from Home

Schedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time)  
  
📩 To Apply:

Send your CV and portfolio to: mondilla.jay03@gmail.com

Subject Line: IT Support Specialist - \[Your Full Name\]