# Telecoms Field Engineer

**Company:** [Better](http://jobs.workable.com/companies/7RKW3xQGJVykKhrm5Shoy9.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/fcd5718e-a851-4e41-aa59-358caf38d2c7)

## Description

**Job Title**: Telecoms Field Engineer

**Location:** Field Based, Southern

**Salary**: £30-38,000 OTE £40-44,000

### About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

### Key Responsibilities

-   Plan, design, and implement customized VoIP solutions tailored to client requirements.
-   Install, configure, and troubleshoot VoIP hardware and software (IP phones, routers, switches, servers).
-   Provide ongoing technical support, troubleshooting, and maintenance for VoIP systems, promptly addressing any issues.
-   Monitor VoIP network performance, optimising call quality and system reliability as needed.
-   Ensure compliance with security and data privacy standards, including the implementation of encryption and access controls.
-   Document VoIP configurations, network diagrams, and installation processes.
-   Train clients and end-users on VoIP system features and functionality.

## Requirements

### What we’re looking for

-   Proven experience with VoIP system installation, configuration, and support.
-   Strong understanding of VoIP protocols, codecs, and SIP.
-   Knowledge of network protocols and LAN/WAN infrastructure, including routers and switches.
-   Excellent problem-solving and troubleshooting skills.
-   Strong communication and customer service skills.
-   Certifications such as CCNA or VoIP-specific credentials are advantageous.
-   Ability to work independently and within a team environment.

Join us at Better and contribute to delivering exceptional communication solutions to clients across the country!

## Benefits

### Benefits

-   Opportunity to work in a dynamic and supportive team environment.
-   Access to a company car, fully maintained and insured for both business and personal use
-   25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
-   Monthly staff awards with dinner and drinks at top local restaurants.
-   Ongoing training and development opportunities.
-   Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
-   Access to discount at popular retailers