# Danish-Speaking Fintech Customer Support Analyst - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Pleven, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/fd28423e-ac1e-4d6e-84f7-bd577a646155)

## Description

Mercier Consultancy is seeking a highly motivated Danish-Speaking Fintech Customer Support Analyst to join our team in Sofia, Bulgaria. This role offers a fully paid relocation package to help you transition smoothly to this exciting position.

As a Fintech Customer Support Analyst, you will provide expert assistance to Danish-speaking clients, addressing their inquiries and resolving issues related to financial technology products and services. You will work closely with cross-functional teams to ensure customer satisfaction and continuous improvement in service delivery.

### Responsibilities

-   Deliver outstanding customer support to Danish-speaking clients via phone, email, and chat
-   Analyze and resolve customer issues related to fintech products and services
-   Collaborate with technical teams to escalate and troubleshoot complex problems
-   Document customer interactions and maintain accurate records in support systems
-   Provide feedback to product and development teams to enhance customer experience
-   Stay informed about industry trends and fintech innovations
-   Maintain a customer-centric approach and promote positive client relationships

## Requirements

-   Fluency in Danish and English, both spoken and written. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Experience in customer support, preferably within the fintech industry
-   Strong analytical and problem-solving skills
-   Excellent communication and interpersonal abilities
-   Ability to work effectively in a fast-paced and dynamic environment
-   Detail-oriented with excellent organizational skills
-   Willingness to relocate to Sofia with full relocation support provided

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses