# Duty Baggage Services Supervisor

**Company:** [Heraklion International Airport](https://jobs.workable.com/companies/kC2TZzxziN4LvQo5FoL44J.md)
**Location:** Heraklion, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operations Division

[Apply for this job](https://jobs.workable.com/view/fd285857-e9a3-4194-a636-1b38e1b7c2e1)

## Description

![](https://workablehr.s3.amazonaws.com/uploads/photos/303010/ae698666f85323a377d575c7a2c876d7.webp)

**International Airport of Heraklion, Crete S.A.** is currently looking for a:

**Duty Baggage Services Supervisor**

**Responsibilities**

-   Supports the BHS operational readiness, activation and transition (ORAT), including commissioning, testing, readiness reviews, operational trials and go-live preparations.

-   Validates baggage processes, system interfaces and operational procedures.

-   Develops, tests and activates SOPs, contingency plans, and manual fallback procedures, coordinating recovery actions when required.

-   Participates in risk assessments, safety and security reviews, ensuring that identified hazards are tracked and resolved.

-   Supports baggage service standards, KPIs, reporting and escalation activities, in accordance with the Airport Emergency Plan and applicable procedures.

-   Coordinates operational familiarization with airlines, ground handlers, security, and other airport stakeholders.
-   Monitors and verifies BHS performance, baggage flows, and operational constraints.
-   Ensures compliance with safety procedures within baggage handling areas.
-   Coordinates the immediate operational response to faults, disruptions baggage delays, peak periods and irregular operations, balancing safety, service, and operational needs.
-   Analyzes KPIs, identifies trends, supports occurrence investigations, and drives corrective and preventive actions for continuous improvement.
-   Supports occurrence reporting, investigations, and corrective or preventive actions.

**Requirements**

-   Technical diploma or equivalent qualification in engineering, aviation, logistics or a related discipline.
-   Relevant training or certification in airport operations, safety, incident management, aviation security or BHS systems is desirable.
-   Minimum 3 years of experience in  a related field (e.g. airport operations, baggage handling, logistics)
-   Experience in a shift-based operational environment.
-   Previous supervisory or team-lead experience is strongly preferred.
-   Experience in BHS commissioning, ORAT, integrated trials or airport opening is desirable.
-   Demonstrable experience coordinating incidents, service disruptions or contingency operations is required.
-   Excellent command of English both oral and written.
-   Knowledge of Greek language is strongly preferred.
-   Ability to interpret operational and technical information from systems such as BHS supervisory controls, BRS, EDS, SCADA, AODB, BMS or CMMS.

**Competencies**

-   Strong operational leadership and decision-making.
-   Excellent communication, coordination and stakeholder management skills.
-   Strong problem-solving, organizational and analytical skills.
-   Proactive, resilient, and customer focused, with commitment to safety and continuous improvement.