# Client Service Representative

**Company:** [Simple Staffing](http://jobs.workable.com/companies/qjKqGvoyWZromXTmTGd1R7.md)
**Location:** Madison, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/fd522023-f9b4-4b4c-87a3-d13d378821a7)

## Description

​\* Simple Staffing is hiring for this position on behalf of Fleetworthy \*

**Job Duties:  
**

-   Responds in a timely manner to all communications from assigned clients.
-   Maintains a positive and reliable relationship with their assigned clients.
-   Addresses and resolves customers inquires, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions. 
-   Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms. 
-   Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible. 
-   Maintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriate policies and communication channels to maintain privacy. 
-   Communicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success. 
-   Performs other duties as assigned or requested based on skill set. 
-   Maintains a consistent schedule/presence both with availability for clients and in participating in team or company activities.   
    

**Experience:  
**

-   High School diploma with one year of customer service experience preferred. 
-   Excellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented. 
-   Ability to exercise independent judgement with respect to matters of significance. 
-   Must be able to multi-task and be comfortable working with a variety of personalities including clients and co-workers. 
-   Knowledge with Microsoft Office suite including Outlook 365, Word, and Excel.
-   Ability to learn, understand and utilize the company and department systems.
-   Openness to various processes and procedures, changing regulations and fluctuating expectations depending on element of task required. 
-   Ability to sit at desk for extended periods of time, proficient typing skills, engaging with virtual screen as primary function of daily work.   
    

**What's in it for you?**

-   An amazing benefits package so you can rest assured your needs are taken care of.
-   Paid time off so you can have time to relax and experience a healthy work-life balance.
-   Monday to Friday schedule (8am - 5pm)